Big Road ELD by DashLink – Pros, Cons & Pricing (Review 2023)


Big Road DashLink

$40 monthly cost

Customer Support


Ease of Use




Suitable for fleets


Features & Technology



  • User-friendly for the driver
  • Drivers can make log corrections
  • Easy to install
  • Two-way messaging
  • Affordable -Low cost


  • Easily disabled
  • One device at a time
  • Lacks many non-HOS features that more expensive products provide


The HOS eld mandate compliance is already in effect. And this means many truck drivers and fleet owners operators out there are reaching out to get the best affordable ELD compliance solution. Of course, one of these electronic logging devices, together with Motive (formerly KeepTruckin ELD), is Big Road ELD. Make sure you check these reviews!

But remember, being hasty about making such a purchase isn’t the smartest thing to do. Especially when it is something you use to create your daily logs, maintain your data, and during inspections.

If you are someone who is concerned about where your money goes, then you’re in the right place. Big Road DashLink provides the perfect affordable eld compliance solution for all commercial drivers and fleet owners.

The Big Road ELD device is reliable and versatile to cater to all your electronic logging needs. So you won’t ever have to go through paperwork again.

Does Big Road Meet ELD Compliance Requirements?

bigroad best eld

You may want to ask; is big road eld mandate compliance?

The BigRoad Dashlink is a quick, easy, and affordable way to create compliant vehicle engine logs. This electronic logging device can be switched between vehicles and drivers, and there is no upfront hardware cost.

Similarly, you can record driver duty status, driver availability, and vehicle drive time automatically, and thus, help to prevent HOS violations.

Also, you don’t need an in-cab printer or other accessories of that sort to go with your Big Road ELD device. It can be easily installed to generate inspection-ready logs, instantly.

In this post, we want to provide a complete review of the Big Road ELD and Big Road DashLink for all those who believe in making an informed purchase.

We will give you a detailed overview of all its aspects. Including usage, accessibility, benefits, and drawbacks so you can make a perfect choice yourself.

Acquisition of BigRoad by Fleet Complete

Fleet Complete announced that it had acquired BigRoad fleet management company – an hour of service (HOS) as well as a regulatory compliance solutions provider.

However, the transaction terms have not been disclosed.

Established at the tech hub of Waterloo, also known as the Silicon Valley of Canada, BigRoad was established to tackle the HOS regulations introduced on the commercial motor vehicle (CMV) industry. The company developed the Big Road ELD Mobile App, and this App is one of the first Mobile HOS apps.

The acquisition of BigRoad by Fleet Complete forms part of the improvement of the company due to its expansion into Europe in 2015 as well as Australia in 2016.

Despite the acquisition, BigRoad continues operating and also sells directly to the large fleet and owner-operator, according to the company.

And also, the integrated BigRoad Fleet Full platform is available via the North American partner networks, AT&T and TELUS.

What Makes the Big Road ELD Device the Best Option for Me?

If you’re someone who needs a simple, user-friendly device that complies with all the latest HOS regulations, then this device is perfect for you.

Especially if you’re a first-time user, you’ll be surprised how easy it would be to use this device.

It won’t take you more than three minutes to install it. And this affordable eld compliance solution is excellent for short-term leased vehicles and owner-operated fleets.

This way, taking the device out and shifting it on another vehicle will be a breeze.

Furthermore, the device offers a range of commendable features as well, such as two-way messaging, GPS tracking, and the latest updates on HOS compliance policies.

Also, the Big Road DashLink is designed to work under extreme temperatures and conditions. It’s durable enough to endure very cold or hot temperatures.

Any negative side?

Honestly, this device may not be suitable for fleets who are looking for a full-featured high-end telematics solution with rich ROI possibilities.

Namely, it does not have idle reports, MPG and engine fault codes, DVR tracking and alerts, Macros/Workflow, and other advanced fleet management features.

Nevertheless, the device works flawlessly with all the features it is currently equipped with, which is enough to get most drivers and fleet owners through their logging hassles.

We all know that the trucking industry has been on a roll lately. All sorts of new amendments and regulations are being introduced, which can be confusing.

Electronic logging devices options

Advantages and Disadvantages

However, this affordable eld compliance solution is tested and designed to comply with all the FMCSA ELD mandate regulations and help you follow them effectively.

To make things easier for you, here’s a list of the basic pros and cons of the Big Road DashLink, before we dive into further details.

  • User-friendly for the driver
  • Low cost
  • Easy to install
  • Two-way messaging
  • IFTA
  • Document Scanning
  • Drivers can make log corrections
  • Easily disabled
  • Lacks many non-HOS features that more expensive products provide

Big Road ELD Device Features & Reviews

Price Hardware Rating E-Log App Rating Fleet App Rating Support Rating
$ 25 per month, $1440 per year 4 / 5 4.5 / 5 4 / 5 3.8 / 5

Big Road DashLink ELD Device – the Perfect Choice

bigroad best eld

There, we said it. The question bothering you right now, is why?

The long list of products offering all kinds of features is enough to baffle, and even the most experienced drivers and fleet owners may not be able to decide which one is suitable for their business needs.

Below, we have compiled the undeniable data to back our claim. Check out the features on the Big Road ELD Device and DashLink in detail to see for yourself.

Features of BigRoad DashLink

Besides its simplicity, this e-log is admired by many truck drivers as well as fleet managers because of its capabilities and features including:

Mobile Application

The BigRoad DashLink ELD is in simple terms BYOD.

And for truck drivers, the BigRoad mobile app has been shown to offer some significant advantages to ensure compliance, safety as well as improving performance.

The big road eld app’s distinctive aspect is its ability to be used as a standalone ELD system.

Alternatively, the mobile application can connect to the company’s ELD mobile device, which has proved its cost-effectiveness for big fleet operators as well as small fleets.

Two of the key features you get with the BigRoad mobile app are electronic logs, which are clear to understand and view the remaining operating time of the Hour of Service.

Other features in this BigRoad mobile app that you can find useful include two-way messaging as well as different ways of creating test logs. Users can create logs in this context by fax, print, or email.

GPS Tracker

The incredibly simple-to-use BigRoad GPS tracking solution offers greater visibility as well as a detailed analysis of the vehicles and drivers in real-time.

The solution has thus been considered being an effective solution to common fleet obligation, such as;

  • IFTA monitoring and distance reporting
  • Increasing customer satisfaction
  • Driver behavior monitoring
  • Data-based decision-making
  • Enhanced fleet safety etc.

BigRoad Web App

The Big Road ELD web portal is a comprehensive fleet manager supporting resource.

And through the web portal, managing the fleet as well as making the right decisions is like walking through a park.

The web-based toolkit of BigRoad is easy to use and offers simple solutions for fleet management.

As a result, fleet managers, as well as dispatchers, can send instant messages through their mobile devices to each fleet driver who has already installed the mobile application.

And also, to different drivers and fleet equipment, the fleet managers do have access to HOS and DVIR files.

Through big road eld login to the web-based dashboard, it enables you to identify and also regularly monitor potential driver violations instantly.

With the help of this web portal, fleet managers can quickly respond to inspection violations before the violation is discovered during the inspection.

Benefits of Using BigRoad e-Log Solution

The Big Road ELD devices and fleet management system has some unique functionalities that set it apart from the competitors. The following are its benefits.

A Pioneer in the Field

The company started back in 2012. Back then, Big Road was one of the first electronic logbook apps at that time, which was available on the App Store.

Since then, the innovative minds at the company have made sure that truck drivers and fleet owners who operate it are happy and satisfied.

The Big Road DashLink App is free to download. However, there is a fee for each person who can access the data, whether a dispatcher or driver.

The Dashlink connects to a truck’s diagnostic port and sends information back to the Big Road App automatically. It has a separate monthly fee.

Still, Big Road’s e-log App and Dashlink ELD provide an affordable eld compliance solution at a fair price when used together if you want to be compliant with the ELD Mandate.

Top-Rated Technology

The extensive research has shown that Big Road’s e-log App has a rating of 4.5 – one of the highest ratings.

While it is there for all to see that other similar brands score only up to 4-star ratings, this makes big road eld one of the most popular electronic logbooks available to truck drivers at present.

Moreover, the App is compatible with IOS and Android devices and can be downloaded free from the Google Play Store and Apple’s App Store.

One of the reasons why this affordable eld compliance solution gets good ratings from commercial drivers is that the App is easy to use and simple to learn.

Not only can you use it as a standalone app, but also pair it with Big Road’s Dashlink ELD, to make it more effective.

Managers or owners of all small fleets should consider this device when switching over to e-logs since it is already popular among many drivers.


The user-friendly App keeps it simple while offering essential functions.

These include easy-view Recap hours, HOS time remaining display, E-logs that you can edit on the go, and many more.

Getting to the User Interface, the big button at the top left of the screen allows drivers to set their current status, and most users love this function.

However, apart from the core features, the other functions it supports are somewhat feeble.

Although the map display does provide satellite imagery, night view, and traffic, all its other purposes are more or less decorative.

On the plus side, the two-way messaging works flawlessly, enabling drivers to communicate via text with dispatchers and other company drivers.

Users can start a new chat, upload documents that can be sent to dispatch or anyone else via email.

Also, you can check your current location and send email alerts right on the messaging screen.

Popular Stand-Alone App

Big Road is a popular standalone app to keep logs on phones. More recently, the company has added ELD hardware that allows the App to connect to the data of the truck engine.

And this system is a simple, well-priced, and user-friendly option. It doesn’t have too many functions, but easy-to-use log compliance is ensured.

It works with any Apple or Android phone or tablet like many BYOD options – all you need to do is just install the free App.

There is no upfront cost unless you choose to set up some sort of mounting hardware to attach the device to your dashboard.

You’ll need an Apple or Android mobile device with a data plan as well.

Besides that, you can connect the device to the vehicle and pair it with your Big Road Mobile App via Bluetooth.

The switch between DashLink equipped and non-DashLink equipped vehicles is seamless.

best eld devices

ELD Driver Card and Malfunction Guide

If you’re a newbie, you need to have access to a copy of this big road eld driver card to get through any hassles effortlessly.

It gives you clear, step-by-step guides about how to use DashLink. Also, it offers instructions on how to carry out a roadside inspection using DashLink.

Also, it has the pointers you’ll need during some common malfunctions as well.

It’s easy to download the copy from the official website of the provider or request a laminated card be sent to you.

Apart from that, you can also download a guide from the website to learn how to install your DashLink DL-200 ELD in your vehicle and link it to the Big Road Mobile App.

You don’t need to have a printed copy of this guide in your vehicle. But it might be a good idea to save it to your mobile device so that you can easily access it if needed.

In-App Features

The ultimate goal of the App is simple. But it does have some excellent extra features, such as a Google map showing traffic and location. You can also install a separate app for navigation.

The Big Road app also enables basic two-way messaging between the office and the driver. The driver can view their upcoming recap hours easily and print, email, or fax their logs from the device.

Also, drivers can certify that an inspection was done and comment on any defects via a basic inspection form.

Website for Fleet Managers

The dashboard/web app may look like it was designed years ago. But the user experience is pretty good, even though the interface is dated.

The web dashboard, like the Big Road e-log mobile app, is straightforward, providing the basic tools of fleet management.

The dashboard gives fleet owners, managers, and dispatchers real-time GPS location and tracking for all vehicles equipped with Big Road.

The web app also lets dispatchers receive and send messages from each fleet driver using BigRoad’s e-log App.

Stress-Free Inspection

If you’re using the Big Road app, you don’t need to be concerned during an inspection.

And that’s because there are multiple tools at your disposal to produce logs from the device, including fax, email, and print.

In the end, simply sign off on the inspection form to certify that an inspection was done and comment on any deficiencies.

Accessible Installation and Usage

The Dashlink is a self-installed, plug n’ play Electronic Logging Device. This compact device is connected to a vehicle’s JBUS diagnostic port through an adapter.

Big Road ELD will provide the correct cable to connect the device, usually a 6-pin or 9-pin plug.

However, this depends on the make and model of the vehicle. The device does not have 3G wireless connectivity itself.

Data is sent to the Big Road E-log App via Bluetooth. There is no other hardware provided by Big Road – that’s what BYOD stands for (“Bring Your Device”) – see above for clarifications.

Users can download the E-log data that the engine transfers back to the ELD; this data can be downloaded on any Android or Apple device.

Thus, giving fleet managers and owner-operators plenty of flexibility and options.

Big Road ELD Pricing

The big road eld pricing for the DashLink mobile App, as described above, is an affordable eld compliance solution and available at no price.

That being said, you, therefore, need to pay a monthly membership fee for the software if you want to get access to the Big Road ELD’s powerful back-office tools.

You can select the most suitable subscription package from the three plans offered by the company, depending on your budget as well as your business needs.

You’ll find specific monthly subscription big road ELDs are fairly cheap compared with other logging solutions available in the market today.

Truck drivers don’t pay anything to use the mobile App; however, fleet owners are required to pay $15/driver/month for access (there’s also a fee of $15 per month for any office administrators who want to use it).

A $10 per month big road eld price for the DashLink system, which plugs into the diagnostic port of the truck, is also required to turn the solution into a true ELD.

Drivers may be asked to bring their own, but if the company provides the device, you will usually get a free service contract device as well as a basic data plan for around $15 per month.

Therefore, everything is approximately $40 per month.

Additional Features And Market Comparison

One of the more attractive features of the Big Road dashboard is the report showing miles per state for IFTA reporting.

On the low side, it lacks some features that other high-end ELD devices have. These include engine diagnostic fault codes, downtime reports, miles per gallon (MPG), and DVIR alerts.

Not only are these features useful tools to add to the primary function of an ELD, but also, they are great for managing large fleets and effective fuel control, etc.

Apart from that, if you need a device that does its job correctly to the optimum level, then the Big Road DashLink ELD is the one for you.

Disadvantages of Big Road DashLink ELD Device

Like every product ever created, the Big Road DashLink has some faults as well. However, they do not make it any less productive as an ELD device.

But the choice depends on the user’s needs, expertise, and budget. Now, let’s take a look at those downsides for an honest review of the product.

Constant Phone Charging

The Big Road ELD device runs smoothly when connected to your smartphone through Bluetooth until you get that low battery notification.

All mobile phones tend to lose some of their connectivity when the battery goes down, especially when you’re on the go.

Consequently, you will have to keep your phone plugged in for charging at all times while operating the DashLink ELD.

If your phone is fully charged, the Bluetooth connection will work to its optimum level, and your device will run properly.

That’s not much of a problem if you’re smart enough to keep your phone fully charged at all times. Or, if your smartphone has never faced any overheating or overcharging problems.

Other than that, if you have a smartphone that doesn’t retain a charge, then you might face problems with your overall ELD operation.

One Device at a Time

Well, the notion, as mentioned above, doesn’t mean that you cannot connect the Big Road ELD to two devices at a time.

It will easily pair up with more than one device, but that will affect its overall function.

It’s good that you sign in to the Big Road DashLink app one device at a time.

For instance, if you’re connected on both your tablet and mobile device, DashLink will try to connect to both.

This way, it will cease to work properly on both devices in functions such as driver location and status logging.

However, if you don’t need to sign in to two devices at once, logging your HOS on one device works just fine.

User Reviews

The company only has five complaints in the last three years and three complaints during the previous 12 months on the Better Business Bureau®’s site, and the complaints are based on their refund policy.

Apart from that, there are no verifiable complaints against the company on many online review sites.

Almost all the users are satisfied with the product. However, few users complain on the Google Play Store that the app crashes at random after the new update; however, the company responded that and they are looking into the issue.

The BigRoad Dashlink eld customer service responded to every single negative big road eld review, and that is incredible.

Kindly let us hear your feedback if you are currently using the product, and if you have used it before, let us know your experience with the company.

The big road eld demo is available for anyone to try the system, and also, the company provides a big road eld user manual to learn how to use a big road eld device.

eld electronic logs

Big Road ELD Reviews Final Words

user reviewsSince you know all the details and in-depth information about the Big Road ELD, we need not say anything further.

The BigRoad DashLink ELD is an affordable, simple, and functional solution.

It’s not fancy, but it does make it possible to have log compliance due to the big road eld price and its unique features.

However, if you or your fleet need a better return on investment or full-featured telematics, you would probably need to keep looking for a better one.

There are better fleet management systems out there, and we can help you find the right system for your fleet. Just fill out our free consultation form.

Generally, this device is a low-cost, entry-level option for owners and managers of small fleets who want to stay compliant with the ELD Mandate.

Learn the ropes, and potentially upgrade to a better, more full-featured system based on the experience.

Alternatively, you can just stay with this trusted device throughout your trucking career, and it will serve you well.

Wrapping this up, all we have to say is the best ELD device for you is not the most expensive one with a sparkly package of features.

It’s the one that fits your needs precisely without stretching your budget. So choose wisely and drive safely!

Have you used Big Road Dashlink before? Kindly let us know in the comment section below.


Share what you learned!

About the author

Robert Rigman

Robert Rigman

Former independent OTR trucker that left the road to dedicate his time to research new technology for the transport industry. When the ELD Mandate was approved many questions and daily challenges came up and there was no answer to them. was born from the combination of my passion for trucking and my affinity for research and writing.

14 Responses

  1. Stay away from this company. They charge you for devices you don’t have and expect you to pay for it to have access to your IFTA reporting. Getting in touch with anyone other than tech support is impossible.

  2. Please update your blog. This information seems to have been written without much research from the vendor.
    Big Road requires a payment upfront.
    1 year minimum subscription.

    1. The information you provided above does not align with what the Big Road Terms and Conditions Policy (available at states in its official capacity.
      ” if Customer has opted to use the ‘Pay Per Use’ service, the Applications are provided to the Customer on a per-usage basis, and the Customer will be billed by BigRoad monthly “

  3. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    They are absolutely the worst trying to get a hold of someone will take you about 30-45 min just to answer the phone then they will say you need different department put you on another hold forever almost never know what they are doing i have already started looking for other companies im done with this

  4. Worst ELD provider I have ever encountered, and I have worked with a lot. Will be transferring as fast as i can.

    Not sure how they have any business at all. The amount of crashes and bug fixes to the app is insane. It automatically puts you into onduty after you have already logged off duty, and signed the log for the day. Every time you call them to try and get help with a fix, they deflect and try to tell you to delete the app and redownload….. what a nightmare logistically.


  5. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    Customer service for what should be a routine request….. returning an unused device…… I was transfered to somebody that was supposed to be the person to take care of it only to have him act like he did know what he was doing and tell me that the correct department would get back in touch with me. He could not assure me that it would be today even though I called him 1st thing in the morning.

  6. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    I would NEVER utilize Big Road as your ELD service. They are terrible. The devices do not work half the time. Customer service is a JOKE. One of our drivers got pulled over for a routine roadside. When we showed him our ELD service the officer said Big Road is the worse. Could not get reports to send. Officer even tried to assist. We got a warning. That was the end of the end. I cancelled my service went with JJ Keller. I sent Big Road an email. Got confirmation they received it said they would get it cancelled 2 months later they are still attempting to bill me. Get them on the phone and they are completely lost as to what to do. After a few long holds said it would be taken care of. Said would send me the “Cancelling email once again” next day still do not have it. Much easier to cancel my debit card with the bank and file fraud charges. These folks do not know what they are doing. If you still choose this company your a moron and should not have a CDL.

    Also this company will continue to bill you after your contract is over and you have requested cancellation. Stay American on your ELD.

  7. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    Absolutely garbage you spend more time making corrections. Then actually driving anywhere nothing but problems no support.

  8. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    I agree with the advice of STAY AWAY from Big Road. Once they sell you on it and you purchase, they are done with you! The sales person is great and “Tries” to help but customer service is terrible. Not even a “Thank you” or “Welcome” phone call and basic instruction/setup offer.

    When I tried to reach someone for help, I got some sarcastic rude female on the “Chat” option. I’ve asked, via messaging, email and chat, to speak with a live person to walk through a few questions, options and selections on the app but have yet to receive a call back. I give up.

    Don’t waste your time or money. You will end up doing what I am doing… purchasing elsewhere.

  9. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    The system itself is okay. It lacks many of the telematics that should be included with a system that connects to the ECM of a vehicle, but overall ease of use from the driver perspective is okay.

    My biggest complaint is the poor customer service. Shipping times for ELD devices is terrible. I added a couple trucks in early 2020 and it took a couple weeks to get the devices. How many fleets add a truck and let it sit for a few weeks? Then one time, they shipped me two devices and only one cable. It’s like they hired from the local elementary school.

    Then there’s the fact that they force you to pay for each administrator slot like the administrator is a driver. I can’t even wrap my head around that one. You’d think that you would pay per truck and total number of drivers, NOT for account administrators to have access to the system.

  10. Customer Support


    Ease of Use




    Suitable for fleets


    Features & Technology


    Not worth what you end paying for it, we switched and are so much happier now.

    1. Hi James, thanks for your comment. I invite you to also leave your rating using the score bars. So the total score will be affected by your opinion.

Leave a Reply

Your email address will not be published. Required fields are marked *

You might be interested...

Sign up for our Newsletter