Fleetmatics Reveal (Verizon) – Full Review & Issues Detected


fleetmatics REVEAL

Fleetmatics REVEAL ELD Logbook (Now Verizon Connect Reveal) is fleet management, a cloud-based solution suitable for small and average-size companies.

With this truck tracking system, users can view all drivers on the map and also automatically detect vehicle misuses such as harsh braking, hard corning, quick starts, and more.

The fleet GPS tracking notifies dispatchers and supervisors of dangerous driver behavior via push alerts in real-time. Dispatchers can quote the arrival time to customers because the system provides a dynamic map view of drivers.

Fleetmatics REVEAL also provides drivers with mobile apps for iOS and Android devices to track their performance via smartphone. After logging in, drivers can view nearby company vehicles and get their tasks.

The Today view feature shows what stops are scheduled and a scorecard to indicate how they compare with other drivers using measures such as idling, the number of stops, and speeding. The mobile app provides turn-by-turn navigation through Google maps.

Electronic logs for trucks

About the company

Fleetmatics is considered to become one of the technology companies in telematics and monitoring, with far more than 1.8 million vehicles tracked across the world and a long and rich history. Moreover, whenever it comes to the mobile workforce, the company have become one of the world’s most extensive GPS fleet management solution.

Also, the business is focused on fleet-based companies, offering them value-effective solutions on the web. And the company aims to automate and revolutionize the movement of vehicles and people. In 2018, Fleetmatics integrated Verizon Telematics and Telogis with its sister companies and therefore rebranded as Verizon Connect.

This global-renowned, reputable company based in Ireland provides a tasty variety of mobile apps and cloud-based solutions. And this solution enables fleet operators to keep track of certain essential information like vehicle location, fuel usage, speed, and mileage.

As far as fleet management is concerned, they provide two key solutions:

  • Fleetmatics Reveal – targeted for medium and small-sized companies
  • Fleetmatics Reveal+ – Typically tailored to large fleets

Is Fleetmatics Reveal the Best Solution for You?

Fleetmatics REVEAL Logbook is a good fit for companies that need their fleet daily. The company is a leading global vendor of fleet management apps for SMEs delivered as software-as-a-service (SaaS).

This company’s products help clients meet the challenges associated with managing local fleets. And, therefore, improve the productivity of their mobile workforce by using actionable business intelligence from historical and real-time vehicle and driver behavioral data.

The company’s intuitive, affordable web-based apps offer fleet operators visibility into the following;

  • Fuel usage
  • Vehicle location,
  • Speed and mileage, etc.

And also, this GPS, for automobile tracking, helps fleet managers and owner-operators to gain visibility and other insight into their fleet. Thus, enabling them to minimize capital and operating costs and increase profit.

The company also serves almost 40,000 clients and approximately 757,000 subscribed vehicles across the world. Fleetmatics makes efforts to enable its clients to focus on their business to realize ROI that includes reduced costs, increased revenue, and the ability to grow profitably.

The company’s North American headquarters are located in the Boston area with added offices in Phoenix, Cleveland, Clearwater, Charlotte, and Chicago, as well as in the UK, Ireland, and Australia.

Real-Time Fleet Monitoring

Fleetmatics REVEAL ELD offers real-time fleet monitoring, thus enabling users to dispatch more efficiently, minimize time spent, notify drivers of updates, and improve customer service.

At the same time, the company helps prevent breakdowns in many different ways. It provides maintenance alerts to inform clients when vehicles are due for proper maintenance, warding off truck breakdowns. Alerts can be set based on engine time, calendar time, or mileage, depending on the type of service needed.

fleetmatics REVEAL tracking app

Eventually, clients can save considerable amounts on fuel, because this fleet tracking app can help reduce costs, and speeding implications, improve routing and dispatching, and decrease idle times.

At the same time, you get to limit unauthorized vehicle use and can find stolen vehicles quickly. And it is likewise possible to handle unsafe driving habits before they lead to more severe issues.

Another essential advantage is improving routing and dispatching efficiency, the fleet tracking app makes it possible to get more stuff done per day.

Customer service is improved because you can reach your customers faster and report all of their emergencies more quickly.

With Fleetmatics, you can also get historical proof time on location and make service calls more efficient.

Fleetmatics ELD

This ELD is Fleetmatics’s field service management software, which offers a major advantage and helps streamline management and reduce paperwork.

  • It can be bought to take schedules, quotes, invoices, and more off the desk and onto the cloud.
  • Once inside the system, it is becoming possible to control schedules, make scheduling and assigning jobs to other employees more comfortable, and ultimately get more work done. Therefore, users become more productive by organizing, simplifying, and managing their day-to-day operations.
  • Likewise, the mobile app will make sure everything runs smoothly and fast when your technical staff can keep and have all of the critical job details in the palm of their hands.
  • What is more, Fleetmatics, also, integrates smoothly with significant accounting packages to ensure that your accountant catches wind of all vital business info.

Fleetmatics Reveal ELD Features

  • Fleet Management
  • Fuel Management
  • Fleet Maintenance
  • Real-time location of fleet vehicles
  • Preventative maintenance information
  • The historical status of each vehicle
  • Work Order Management
  • Service History Tracking
  • Technician Management
  • Scheduling
  • Live Maps
  • Routing
  • Timesheet management
  • Job Tracking
  • Mobile Access
  • Inventory Control
  • Job Management
  • Billing & Invoicing
  • Customer Database
  • Replay
  • Reports in Real-time

Fleetmatics Ranking

Fleetmatics ranks in the top 500 Project Management Software products and is 23rd on the list of field service management software. You’d be hard-pressed to find any app in the latter category that is a perfect solution capable of meeting all the requirements of various business sizes, types, and industries.

Others might work to be intuitive and straightforward and as a result not offer advanced features desired by more experienced users. Also, other services may support a broader group of users and offer a set of sophisticated, intuitive features, but this software usually costs a lot more.

And this is why you are lucky to read this review – you need to know what your fleet needs are to choose a solution that has the exact features you need.

Kindly fill out our consultation form, and we will help you find the best ELD solution for your business needs.

Fleetmatics Reveal Price

Fleetmatics Reveal features several pricing plans, with enterprise and SMB pricing being available only upon request. Generally, the system is priced somewhere in the upper mid-range in this category. The good news is that the company does not charge anything upfront.fleetmatics reveal

The estimated monthly truck GPS tracking system price is $35/month for the Fleetmatics REVEAL logbook platform and hardware, featuring a variety of reports and tools, including GPS tracking.

To add electronic logs, you need to pay an extra $10 per month. And there is also an estimated $15/month for a cell-enabled smartphone or tablet with a data plan.

It comes to around $60 per unit per month if you want the cell data plan instead of asking drivers to use their phones.

User Satisfaction

We realize there are some pretty bad reviews of this company’s product out there.

When you decide to buy Fleetmatics Field Service Management Software Reveal Logbook, you need to read not only expert reviews but also those of real people and companies using the product.

Devices Supported

  • Linux
  • Windows
  • iPhone/iPad
  • Android
  • Web-based
  • Mac
  • Windows Mobile
  • Language Support: English
  • Pricing Model: Quote-based
  • Customer Types: Small and Medium Businesses, Freelancers
  • Deployment: Cloud Hosted

Fleetmatics LogBook

Fleetmatics Logbook, the mobile app of the product, was created specifically for Fleetmatics REVEAL users. The Logbook offers an easier way to manage time-consuming paperwork and compliance documents. And this saves both drivers and administrators lots of work.fleetmatics REVEAL logbook

The app requires a Fleetmatics REVEAL vehicle tracking system account with LogBook vehicle features and hardware enabled and a valid username and password.

Contact the company’s support team if you’re not sure if you’re using REVEAL. Also, you need to use a data plan to use the app, either via the device itself or with a mobile hotspot connected to the device’s Wi-Fi.


REVEAL LogBook For iOS Users

  • The Fleetmatics iOS Fleet Tracking hardware needs to be installed in the vehicles for the Fleetmatics app to work.
  • The hardware can only be bought from Fleetmatics and is included in the monthly subscription price.
  • Fleetmatics app ensures full compliance with FMCSA regulations for all vehicle types.
  • Managers have visibility into HOS tracking for box trucks, tractor-trailers, pick-ups, and trailers within their fleet.
  • The fleet management solutions track HOS information seamlessly by getting the vehicle information through the engine right to the mobile app.
  • Real-time HOS events unrelated to driving can be recorded in real-time as well, even when the driver is away from the vehicle.

REVEAL LogBook For Android Users

If you’re planning to use Fleetmatics Reveal on Android phones, remember to download the REVEAL ELD Logbook app from the Google Play store.

This Fleetmatics GPS fleet tracking system platform enables fleet managers and drivers to remain compliant with ELD requirements.

Secondly, it should also be remembered that this software is designed specifically for users of Verizon Connect and can only be installed with a logbook login.

REVEAL ELD Logbook also helps fleet operators to have in-depth insight into real-time HOS monitoring and minimize paperwork in addition to keeping fleets consistent with new FMCSA regulations.

Service Compliance Hours

Current AOBR 395.15 compliant

  • Data retained for a minimum period required by law
  • Automatic software updates keep you compliant with future regulation changes. The app works with any vehicle and supports FMCSA regulations. It also supports the exemptions “Oilfield” and “Texas Intrastate.” The solution is compatible with small, medium, and heavy-duty vehicles. It makes a seamless transition to electronic logs, with an app easy for drivers to use and an intuitive interface for office staff.
  • Mobile App familiarity for drivers
  • Keep drivers and office staff on the same page with real-time visibility into hours of service status
  • Minimize downtime due to training and change management
  • Easy setup and roll-out for drivers’ rulesets• Mobile DVIR inspection report submission help you stay ahead of repairs no matter where your drivers are

Fleetmatics ELD

Fleetmatics GPS vehicle tracking solution is a major player in GPS fleet tracking and management and offered one of the most prolific, customizable tracking solutions on the market.

Below are the pluses and minuses of the Fleetmatics ELD:

  • Involves 4G connection
  • Increases fuel efficiency
  • Setup is relatively simple
  • Ease of use, easy to install
  • A wide variety of functions
  • Standard GPS fleet tracking
  • User-friendly dashboards and reports, mapping and dashboards
  • Poor customer service
  • Not focused on trucking or ELD
  • Many advanced features are still not available
  • The system can be a bit slow and cumbersome to navigate
  • Features required by the ELD mandate are still in progress

Electronic logging devices options


The business is focused on smaller fleets such as service vehicles of the likes of cable repair or plumbing repair vans and local delivery trucks. Historically, over the road, trucking is not their core market, and this fact is reflected in their ELD offering.

Reveal is the basic fleet management product, one that is superb and utilized by fleets all over the country. And it features reliable tracking, and there are some great reports and dashboards to help you manage your mobile workforce.

The back-office tools for fleet management and tracking are user-friendly and visually appealing. What is more, the device even has a 4G cell connection.

This way, fleet managers can still get location updates from the unit even if the display tablet/smartphone is turned off. All this makes it an excellent, stable, and robust GPS tracker. And it is an excellent choice if tracking and fleet management are all you need.

Downsides Of Fleetmatics Reveal Logbook

Unfortunately, there are some downsides that trucking fleet owners and managers looking for an ELD should consider.

  • The system doesn’t offer some of the features that are available in many other systems.
  • For instance, there is no driver-team mode, no two-way messaging, minimal engine diagnostics, and no truck route navigation.
  • Integration with transportation software like TMW and McLeod is limited or non-existent.
  • It can be relatively more time-consuming to install this solution in comparison to most other “bring your own device” ELDs.
  • The 3-wire system must be connected to power, and ignition separately instead of plugging straight into the diagnostic port.
  • The Fleetmatics LogBook software used by drivers requires you to download a separate app from the LogBook app, which itself hasn’t been rated highly by all drivers in the Google Play store.

Under Construction

What may be the most important thing is that a lot of ELD-mandate-required features are currently being developed, and are not yet available.

And this includes Personal Conveyance and Yard Move modes. Drivers are not able to send logs via email or other wireless methods at the moment. They can edit their logs, but there is no mandate-compliant approval process to accommodate edits made by fleet managers. And concerning log edits, the process for making log corrections is a bit slow, and there is no quick way for fleet managers to assign driving.

The company is working on all these features actively, with the full intention of releasing them very soon. Therefore, Interested fleets should be aware that some essential features are not yet available, and will likely need some time to be adopted once they are released.

As a long-time Verizon subsidiary, they have the means to make significant improvements to their products, and we believe they tend to do so.  For now, however, fleets looking for an ELD are advised to exercise caution. The ELD can feel like an add-on rather than the real thing.

User Feedback

Customers’ feedback varies widely, from “couldn’t disagree more” to “super easy.”

While Some users are told it’s easier to work with than any other system, however, others report that it’s really easy to learn the ropes and doesn’t drop service like other POS systems they’ve used in the past.

Dropped service equals cash loss, so it’s unwise to invest in cheaper systems in the long run. Still, others are saying they’ve had nothing but inadequacy to perform a certain task with this system.

They mention that the support team doesn’t even return calls, much less assist clients in getting through issues.

Also, they recommend getting a third party to try to help with whatever problem you’re having. One user states he just had his first trip across the county with this company and had to file three reports.

He ended up turning the system off and going back to paper logs. He adds that real-time solutions are something that is not possible with this company.

However, this may refer to an earlier version of the system, which has since undergone many updates.

Also, Fleetmatics became Verizon since then, which has had a very positive impact on the quality of service.

As we mentioned earlier, it is important to read not only expert reviews like this one but also real comments left by actual users to get the best possible grasp of what the system is really about.

And this is why we have included a lengthy Pros and Cons section at the end of this review, based on actual, real-life reviews by real former, present, and potential future clients.

Verizon Acquired Fleetmatics

Fleetmatics was Acquired by Verizon in March 2018. However, Over-the-road trucking is not their target market, and this can be seen in this growing company’s ELD offering.

This product is ideally suited, particularly for small and medium fleets. And the 4G connection is undoubtedly one of the best stuff about this fleet tracking solution.

That ensures you can still receive location updates if the display smartphone or tablet is turned off.

And, also makes it a lot easier to browse web-based maps anytime and anywhere.

So, as long as your phone has a connection to the internet, you will always have access to just about anywhere.

There are a few major drawbacks that people need to take into consideration when looking for an ELD solution.

The solution that this GPS vehicle tracking system provides is quite standard.

However, some more essential features are unavailable, such as truck route navigation, 2-way messaging, group driver mode, and basic engine diagnostics.

But if fleet management and monitoring are all you want, Fleetmatics Reveal would indeed be a good option.

Fleetmatics acquisition by Verizon, it became possible to gain access from anywhere with really fast web-based maps, accessible from any web-based device.

Thus, drivers out in the field now have the same view as the fleet manager back in the office.fleetmatics REVEAL Map

Detailed Maps

High-resolution maps with detail on demand and smart clustering provide a simple, yet effective tool to view the current status and almost real-time activity of all your vehicles, mobile equipment, and workers no matter where they are.

More specifically, the Fleetmatics reveal logbook became Verizon on March 6, 2018.

And that was when Verizon Connect’s launch marked the completed integration of its existing connected vehicle division with two recently acquired mobile workforce and fleet management software companies under a single, unified brand.

Verizon Connect is the result of investments of over $5 billion.

And it also offers customers a one-stop approach to interlinked vehicle software solutions and services that help promote efficiency, safety, and productivity.

“One of the things we’re proudest of at Verizon Connect is the potential our current and future technologies have for massive societal impact,” said Andrés Irlando, CEO of Verizon Connect.

“We’re working with customers to maintain cold chain integrity and keep perishable items safe during transport, routing customers’ vehicles more efficiently to reduce emissions, monitoring vehicle diagnostics to improve fuel efficiency, and providing a gamification app that helps customers recognize and reward their safest drivers, just to name a few.”

best eld devices

We are thrilled with the easy-to-use dashboards and the ability to review your progress towards achieving KPI quickly.

Better fleet visibility makes it possible to improve asset utilization, allowing you to get more done with fewer resources.

Verizon Connect features connectivity and data insights to make it possible for customers to be better informed about worker and vehicle location, safety, efficiency, productivity, and compliance.

Verizon Connect users also benefit from the combined experience of thousands of dedicated professionals and decades of fleet management, telematics, and mobile workforce expertise.

Positive Reviews of Fleetmatics Reveal Logbook

The software gives me good location info. It is fairly easy to set up and once you use it for a couple of days it becomes pretty easy. Being able to keep up with our employees at all times is very helpful and saves us time. This is the easiest GPS program we have used so far.Charlie

Easy to use and monitor. An average construction worker can install and use it in order to keep the timeline up to date with truck location information. Notifications directly to phones about any issues.Benjamin

It’s great that we can track our drivers and job sites they are on in real-time. Data capturing for reporting purposes and the ability to track how the fleet is functioning overall with analysis of costs and driver habits.Linda
This eases my communication efforts with my customers and team. I use it to finish & double-check payroll timecards, it cuts out a lot of guesswork. I can tell the exact time when the truck cuts off at the shop for the day.Carl
It’s great that we can track our drivers and job sites they are on in real-time. Fleetmatics Reveal logbook data capturing for reporting purposes and the ability to track how the fleet is functioning overall with analysis of costs and driver habits.Jim

I’m happy to have the ability to find my drivers in real-time. I don’t worry about theft anymore. I know that if someone steals my vehicle I will be able to locate it in real-time.Allen

Negative Reviews of Fleetmatics Reveal Logbook

When we first purchased this solution, we were under the impression that it could directly link with the T-Sheets payroll system and automatically import drivers’ time for payroll. One of the trucks stopped showing anything, but we had it parked for a while and didn’t know it till we moved. But they answer quickly and send a tech out quickly. Maybe a warning saying truck not online anymore would have helped me know about it quicker.Linda

Sometimes it will show a vehicle running when I know it is off. This does not happen often and it doesn’t affect how I use the system.Allen

The Fleetmatics Reveal app fails to deliver in most areas. It is buggy, we had to reinstall it multiple times. The user interface is not intuitive and you have to wade through multiple layers to perform simple tasks that should be a point and click.Benjamin

It recently underwent an update, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it’s been amazing. The upgraded graphical user interface and new features are great.Gery

Bottom Line

Fleetmatics Reveal, as discussed above, is a handy tool for small to medium-sized fleets looking for an easy-to-use GPS tracking device. It comes in handy for fleet owner-operators and managers who would like to track and manage their fleet’s dispatch activities. And, thus, helps them to detect unauthorized vehicle use and optimize pathways, leading to increased productivity and cost reduction.

While fleetmatics GPS vehicle tracking solution is such a prominent tracking solution, it primarily targets smaller fleets comprising of local vehicles like local delivery trucks, cable repair and plumbing vans, etc.

If you are running a big fleet, Fleetmatics Reveal might not be the best solution for you.

 Please share your review below, so other truckers can have more information, thanks! 

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About the author

Robert Rigman

Robert Rigman

Former independent OTR trucker that left the road to dedicate his time to research new technology for the transport industry. When the ELD Mandate was approved many questions and daily challenges came up and there was no answer to them. ELDdevices.net was born from the combination of my passion for trucking and my affinity for research and writing.

3 Responses

  1. I have been trying to get our account activated for 2 months. Feel like I have spoken to dozens of people with maybe one or two who actually care. Our customer ‘failure’ (not success) manager is nowhere to be found. At least 6 cases have been opened, but still no resolution. Their billing department is apparently the only people who are trained!

  2. My company was with Verizon Connect (Fleetmatics) for 10+ years. Fleetmatics was purchased by Verizon 3-4 years ago and that’s when the customer support began to fail. It’s been in steady decline since, which resulted in our decision to discontinue using the product. I say “using” because we are still paying for it since Verizon locks its customers into long-term contracts. We are still paying $350+ per month and not using the product at all. THAT’S HOW BAD THEIR CUSTOMER SERVICE GOT. It got to the point that each time I needed support with a unit or wanted to add units, I would spend 8-10 hours on hold, calling, being promised they would call me back, etc. As a small businessman, I don’t have time to mess around. My time is far more valuable than the $350/mo that we are paying. I won’t mention who we switched to because I want this review to stand on its own, but I can say that I couldn’t be happier. I would stay far away from Verizon.

    1. AMEN! We signed a 3-year contract months ago. The equipment is still not all installed and what has been does not function. You can bet the bill arrives every month though!!!

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