Gorilla Safety ELD review Fleet Management is one of the latest entrants into the fleet management and Electronic Logging Device (ELD) industry.
It is, nevertheless, one of the best.

Gorilla Safety was founded in 2013 as a risk management and fleet safety company. It took advantage of the establishment of ELD legal requirements to get ahead of the competition by producing superior eld device.

Gorilla Safety successfully integrates full fleet management solutions with ELD technology. In this complete gorilla safety eld review, we will list all the pros , cons and costs.

Gorilla Safety ELD Review and Risk Management Services Overview

Gorilla Safety ELD review, the PRIME8 Mandate, is inarguably one of the best in the market. The device is built in compliance with the latest FMCSA regulations and employs the latest technology for advanced logging and tracking capabilities.

The PRIME8 ELD device by Gorilla Safety is designed as a small black box that is installed into the truck through the diagnostic port. It lacks some of the basic features of other ELD devices, but it still ranks among the best.

Features of the PRIME8 ELD device will be discussed in full later. Before that, it may help to familiarize yourself with the services of Gorilla Safety – remember, it is also a risk management company. Its services include:

Driver Training

The safety of your truck is just as good as the skills and competence of your driver. A skilled driver should be able to drive defensively and exhibit integrity in his/her work. Gorilla Safety has an entire department dedicated to training truck drivers to master the American roads and conform to the laws and regulations.

Trainees also enjoy complementary services such as licensing, documentation, and even employment opportunities through the company’s networks.

CSA Scores

The Compliance, Safety, and Accountability (CSA) score is used by the FMCSA to determine risk levels for vehicles and drivers.

A poor CSA score will get your trucks and drivers listed in the high-risk category, and this will open a flood of legal, ethical, and professional issues. It is also frowned upon by third parties such as insurers.

Gorilla Safety takes several measures to help its clients maintain good CSA scores. For starters, it offers educative materials about complying with road safety regulations. It also trains drivers to the highest standards to avoid petty issues in the future.

Accident Investigations

Accidents involving trucks are common on American roads. In most cases, the blame lies with the truck. Gorilla Safety does not take assumptions when its clients become involved in accidents – it dispatches a team of investigators to find out what transpired and determine the exact causes of the accident.

This goes a long way in helping with the legal and insurance paperwork, among other things.

Repair and Maintenance Programs

Trucks are prone to mechanical problems especially when transporting heavy loads. Breakdowns are liabilities as they cost money and lead to the loss of vital time.

As such, it pays to have a dedicated repair and maintenance team. Gorilla Safety has a team of mechanics and technicians who are always ready for deployment when any of their clients’ trucks breaks down.

Gorilla Safety ELD Device Features

Gorilla Safety’s ELD device packs a host of features in spite of its small size and plain design. It has several features that set it apart from the competition.

These features are designed for functionality, convenience, and comfort. Here are insights into some of its most notable features:

Vast Logging Capabilities

The services highlighted above should not be mistaken for Gorilla Safety ELD device features – they are complementary features from the company’s risk management department.

The devices themselves have a different set of capabilities that mostly have to do with tracking and logging. They include:

Document Management

Paperwork is one of the undesired tasks in many industries including transportation. It is, however, indispensible.

Documents management is one of the features of this ELD device. The program breaks down documents into four categories: truck files, driver qualification files, company files, and patent pending ELD supporting documents. It also offers simple solutions for transferring documents between drivers and management and obtaining digital signatures, among others.

eDVIR & Mechanic Inspections

Many of the common maintenance inspection violations are easily avoidable. However, you cannot fix what you cannot see. This is why Gorilla Safety includes the eDVIR and mechanic inspections option in the company’s app. This option is used to evaluate a truck’s fitness as well as maintaining records of emerging mechanical problems.

By keeping the driver and truck owner updated on the truck’s fitness, this app enables users to fix problems early and hence avoid tickets, fines, time wastage, and many other inconveniences.

Alerts

There are many things to remember in the fleet transportation industry. One needs to keep track of inspection and maintenance schedules, collect driver signatures, and do so much more.

This can prove difficult without the proper organization measures. Gorilla Safety helps to bring some organization into the business using its “Alerts” functionality.

This feature automatically reminds users to get things done in a timely manner. All users have to do is schedule their tasks and specify the time – alerts are sent to their phones and computers when the time comes, hence avoiding the hassle of keeping up with scattered schedules.

Accident Investigation

Accidents are a transporter’s worst nightmare. They lead to hefty losses from mechanical damages, legal fines, and lawsuits in some cases. As such, it pays to have the upper hand on facts when an accident occurs.

Gorilla Safety helps shield its clients from these inconveniences by offering a comprehensive investigation tool. Using this tool, the driver can collect the other party’s statement, record witnesses’ testimonies, take pictures, and collect all the necessary information to establish the cause of accident.

This data comes in handy in cases of lawsuits and other legal measures.

Mobile Documents for ELD

This feature makes it easier for drivers to keep up with paperwork. It provides a consolidated space where drivers can document dispatch records, delivery receipts, and communication records, among other documents.

It helps drivers save time and avoid the hassle of paperwork, hence allowing them to concentrate more on driving and meeting deadlines to the benefit and convenience of your business.

Plug-and-Play Installation

Installing the Gorilla Safety ELD device is so easy that you do not need technical skills to do it. The devices are designed to connect to a truck’s diagnostic port using 6-pin and 9-pin adapters.

Installation takes minutes and registration and logging is almost instant thereafter thanks to its plug-and-play design.

Comprehensive GPS Tracking

Gorilla Safety uses advanced GPS technology to keep close track of clients’ tracks. These GPS systems collect vital data such as the amount spent on the road, number of inspection stops, speed, and so much more.

Clients use this data to streamline their services and avoid wastage of time and other valuable resources.

Mobile Application

The PRIME8 mobile app is designed to offer an easy-access portal to all the features and capabilities of the PRIME8 ELD device.
This Elog app is designed to be compatible with both Android and iOS mobile devices.

These apps have neat layout that are designed to offer easy access to diverse commands. They also have their shortcomings. For instance, it is faulted for not offering a messaging platform to keep drivers in touch with their managers and other third-parties.

Its scheduling capabilities are also wanting. However, the company says that it is always working to improve its mobile applications and other programs.

Web Access Portal

In addition to the mobile applications, Gorilla Safety also has an entire web portal dedicated to fleet management.

This portal for fleet managers contains vital databases that store and retrieve documents such as drivers’ qualifications, maintenance inspection dates, and so much more. It also enables managers and drivers to exchange documents and signatures digitally in real-time.

However, this portal features one major shortcoming – it does not have solutions for allocating unlogged driving tasks to individual drivers, thus making it difficult to maintain some records.

Affordability

Gorilla Safety is popular for its affordable services. It charges lower fees compared to other fleet management service providers. What’s more, considering the quality of products and services offered, it can be argued that this company’s services are cost-efficient.

Pros and Cons of Gorilla Safety Fleet Management

Gorilla Safety has many advantages and, like every other company, some shortcomings.

Pros

Advantages of using Gorilla Safety’s services include:

• Affordable

The Gorilla Safety ELD devices and services are more affordable and cost-effective. Their devices have cheaper price tags that others and yet offer the same quality of services. Taking into consideration the risk management services offered, these devices are worth every penny.

• Durability

These devices are designed to last for years even under duress conditions. They are small and compact enough to withstand the adversities of trucking. What’s more, they come with warranties that guarantee replacements for sub-standard ELD devices.

• Customer Support

Gorilla Safety scores better-than-average when it comes to customer support. The company’s customer care department is always open to cater to clients. Clients can voice their queries via several channels including telephone calls, instant messaging, and emailing, among others.

• Ease-of-Use

Gorilla Safety’s products and services are easy to use for everyone including drivers and managers. For instance, installing the ELD device is quick and does not require any technical knowledge. The mobile apps and web platform are also easy to navigate, and any hitches can be addressed by the company’s customer care agents.

• Risk Management Services

As mentioned, Gorilla Management is more than an ELD company – it also doubles up as a risk management service provider. It offers a wide range of risk management services including document management and accident investigation, among others. This helps to keep clients’ trucks and employees safe, thus safeguarding their businesses.

• Saving Time

Transporters run on fixed schedules and are often pressed for time. Late deliveries come with many consequences including poor reputation, fines, and, in worst case scenarios, loss of clients. By offering complementary services and automatic some tasks through its mobile applications, Gorilla Safety saves its clients a lot of time that it allocated to other important tasks – this goes a long way in boosting their businesses’ performance.

Cons

Disadvantages of using Gorilla Safety’s services include:

• Incomplete Applications and Web Portal

As highlighted earlier, Gorilla Safety’s mobile applications and web portal lack some functionality. The lacking features compromise the platforms’ entire functionality, and this compromises their quality and utility.

• Lack of Basic Tracking and Logging Features

Gorilla Safety’s ELD devices may be sophisticated, but they are at fault for dismissing some basic yet important features and capabilities. For instance, these devices do not capture data about engine fault codes.

Conclusion

Gorilla Safety Fleet Management is undoubtedly one of the best companies in its niche. It is popular for its superior-quality products, risk management services, and affordability, among other factors.

Its benefits far outweigh any shortcomings, and it is worth every dime.

Fleetmatics REVEAL is a fleet management, cloud-based solution suitable for small and average-size companies.

Users can view all drivers on a map and automatically detect vehicle misuse such as harsh braking, hard corning, quick starts, and more.

The solution notifies dispatchers and supervisors of dangerous driver behavior via push alerts in real time.

Dispatchers can quote the arrival time to customers because the system provides a dynamic map view of drivers.

Fleetmatics REVEAL provides drivers with mobile apps for iOS and Android devices to track their own performance via smartphone.

After logging in, drivers can view nearby company vehicles and get their task.

The Today view shows them what stops are scheduled and a scorecard to indicate how they compare with other drivers using measures such as idling, the number of stops, and speeding. The mobile app provides turn-by-turn navigation through Google maps.

Is Fleetmatics Reveal The Best Solution For You?

Fleetmatics REVEAL is a good fit to companies that need their fleet on a daily basis. The company is a leading global vendor of fleet management apps for SMEs delivered as software-as-a-service (SaaS).

This company’s products help clients meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforce by using actionable business intelligence from historical and real-time vehicle and driver behavioral data.

The company’s intuitive, affordable web-based apps offer fleet operators visibility into fuel usage, vehicle location, speed and mileage, and other insight into their fleet, enabling them to minimize capital and operating costs and increase profit. The company serves almost 40,000 clients and approximately 757,000 subscribed vehicles across the world.

Fleetmatics makes efforts to enable its clients to focus on their business to realize ROI that includes reduced costs, increased revenue, and ability to grow profitably.

The company’s North American headquarters are in the Boston area with added offices in Phoenix, Cleveland, Clearwater, Charlotte, and Chicago, as well as in offices in the UK, Ireland, and Australia.

Real-Time Fleet Monitoring

Fleetmatics REVEAL offers real-time fleet monitoring, so the client will be able to dispatch more efficiently, minimize time spent calling drivers for updates, and improve customer service.

At the same time, the company helps prevent breakdowns in many different ways. It provides maintenance alerts to inform clients when vehicles are due for proper maintenance, warding off truck breakdowns.

Alerts can be set based on engine time, calendar time, or mileage depending on the type of service needed.

Eventually, clients are able to save considerable amounts on fuel, because this fleet tracking app can help reduce costs by reducing incidences of speeding, improving routing and dispatching, and decreasing idle times.

At the same time, you get to limit unauthorized vehicle use and can find stolen vehicles quickly.

It is possible to handle unsafe driving habits before they lead to more serious issues.

Another important advantage is that by improving routing and dispatching efficiency, the fleet tracking app makes it possible to get more stops done per day.

Customer service is improved because you can reach your customers faster and report to all of their emergencies more quickly. With Fleetmatics, you can get historical proof time on location and make service calls more efficient.

Fleetmatics WORK

This is the company’s field service management software, which offers a major advantage in that it streamlines management and reduces paperwork. It can be bought to take schedules, quotes, invoices, and more off the desk and onto the cloud.

Once inside the system, it is possible to control schedules, make scheduling and assigning jobs to other employees easier, no matter how many changes take place, and ultimately get more work done.

Users become more productive by organizing, simplifying, and managing day to day operations. The mobile app will make sure everything runs smoothly and fast when your technical staff can keep and send all of the key job details in the palm of their hands.

What is more, Fleetmatics integrates smoothly with major accounting packages to ensure that your accountant catches wind of all vital business info.

Fleetmatics Reveal Features

• Fleet Management
• Fuel Management
• Fleet Maintenance
• Real-time location of fleet vehicles
• Preventative maintenance information
• The historical status of each vehicle
• Work Order Management
• Service History Tracking
• Technician Management
• Scheduling
• Routing
• Timesheet management
• Job Tracking
• Mobile Access
• Inventory Control
• Job Management
• Billing & Invoicing
• Customer Database

Fleetmatics Ranking

Fleetmatics ranks in the top 500 Project Management Software products and is 23rd on the list of field service management software. You’d be hard pressed to find any app in the latter category that is a perfect solution capable of meeting all the requirements of various business sizes, types, and industries. Specific solutions usually excel only in a really narrow group of applications or are developed with a very specific type of industry in mind.

Others might work with an intention of being simple and intuitive and as a result not offer complicated features desired by more experienced users. Still other services support a broader group of users and offer a set of complex, intuitive features, but this software usually costs a lot more. This is why it is great that you’re reading this review – you need to know what your needs are so that you pick a software that has the exact elements and aspects you are looking for.

Fleetmatics Reveal Price

Fleetmatics Reveal features a number of pricing plans, with enterprise and SMB pricing being available only upon request. Generally, the system is priced somewhere in the upper mid-range in this category. The good news is that the company does not charge anything up front.

The estimated monthly price is $35/month for the basic REVEAL platform and hardware, featuring a variety of reports and tools, including GPS tracking. To add electronic logs, you need to pay an extra $10/month. There is also an estimated $15/month for a cell enabled smartphone or tablet with a data plan.

It comes to around $60 per unit per month, if you are providing the cell data plan instead of asking drivers to use their own phones.

User Satisfaction

We realize there are some pretty bad reviews of this company’s product out there. When you decide to buy Field Service Management Software such as Reveal, you need to read not only expert reviews, but also those of real people and companies using the product and whether they’re satisfied with it, and to what extent if so. 

Devices Supported

• Linux
• Windows
• iPhone/iPad
• Android
• Web-based
• Mac
• Windows Mobile
• Language Support: English
• Pricing Model: Quote-based
• Customer Types: Small and Medium Businesses, Freelancers
• Deployment: Cloud Hosted

Fleetmatics LogBook

Fleetmatics Logbook, the mobile app of the product, was created specifically for Fleetmatics REVEAL users and offers an easier way to manage the time-consuming paperwork and compliance documents. This saves both drivers and administrators lots of work.

The app requires a Fleetmatics REVEAL vehicle tracking system account with LogBook vehicle features and hardware enabled and a valid username and password. Contact the company’s support team if you’re not sure if you’re using REVEAL.

Also, you need to use a data plan to apply the app, either via the device itself or with a mobile hot spot combined with the device Wi-Fi features. The Fleetmatics iOS Fleet Tracking hardware needs to be installed in the vehicles for the app to work. The hardware can only be bought from Fleetmatics and is included in the monthly subscription price. 

Fleetmatics’ app ensures full compliance with FMCSA regulations for all vehicle types. Managers have visibility into HOS tracking for box trucks, tractor-trailers, buses or pick-ups with hitch trailers within their fleet.

It tracks HOS information seamlessly by getting the vehicle information through the engine right to the mobile app. Real-time HOS events unrelated to driving can be recorded in real time as well, even when the driver is away from the vehicle. Drivers log into this native iOS application and begin tracking their service hours with limited interaction. 

Service Compliance Hours

Current AOBR 395.15 compliant

• Data retained for minimum period of time required by law
• Automatic software updates keep you compliant for future regulation changesThe app works with any type of vehicle and supports property-carrying and passenger-carrying FMCSA regulations. It also supports the exemptions “Oilfield” and “Texas Intrastate.” The solution is compatible with small, medium, and heavy duty vehicles. It makes a seamless transition to electronic logs, with an app that is easy for drivers to use and an intuitive interface for office staff.
• Mobile App familiarity for drivers
  • Keep drivers and office staff on the same page with real-time visibility into hours of service status
  • Minimize down-time due to training and change management
• Easy set up and roll-out for drivers’ rulesets• Mobile DVIR inspection report submission help you stay ahead of repairs no matter where your drivers are

Fleetmatics ELD

This major player in GPS fleet tracking and management, recently acquired by Verizon, is offering one of the most prolific, customizable tracking solutions on the market in the form of ELD. Below are the pluses and minuses of the Fleetmatics ELD:

The bulk of the business is focused on smaller local fleets such as service vehicles of the likes of cable repair or plumbing repair vans and local delivery trucks. Historically, over the road trucking is not their core market, and this fact is reflected in their ELD offering.

Reveal is the basic fleet management product, one that is superb and is utilized by fleets all over the country. It features reliable tracking, and there are some really great reports and dashboards to help you manage your mobile workforce.

The back office tools for fleet management and tracking are user-friendly and visually appealing. To help avoid tampering, you can hide the tracking hardware behind the dash. What is more, the device even has its own 4G cell connection.

This way fleet managers can still get location updates from the unit even if the display tablet/smartphone is turned off. All this makes it a very solid, stable, and robust GPS tracker. It is a great choice if tracking and fleet management are all you need.

Downsides Of Fleetmatic Reveal 

Unfortunately, there are some downsides that trucking fleet owners and managers looking for an ELD should consider. The system doesn’t offer some of the features that are standard in many other systems.

For instance, there is no driver-team mode, no two-way messaging, minimal engine diagnostics, and no truck route navigation. Integration with transportation software like TMW and McLeod is limited or non-existent.

It can be relatively more time-consuming to install this solution in comparison to most other “bring your own device” ELDs. The 3-wire system must be connected to land, power, and ignition separately instead of plugging straight into the diagnostic port.

The Fleetmatics LogBook software used by drivers requires you to download a completely separate app from the LogBook app, which itself hasn’t been rated highly by all drivers in the Google Play store.

Under Construction

What may be the most important thing is that a lot of ELD-mandate-required features are currently being developed, but are not yet available. This includes Personal Conveyance and Yard Move modes. Drivers are not able to send logs via email or other wireless methods at the moment. They can edit their own logs, but there is no mandate compliant approval process to accommodate edits made by fleet managers as of yet. And on the topic of log edits, the system for making log corrections is a bit slow, and there is no quick way for fleet managers to assign driving.

The company is working on all these features actively, with the full intention of releasing them very soon. Interested fleets should be aware that some important features are not yet available, and will likely need some time to be adapted once they are released.

That aside, Fleetmatics, which became Verizon earlier this year, is a respected and reputable company with a long history as an industry leader in telematics and tracking. As a long-time Verizon subsidiary, they have the means to make serious improvements to their products, and we believe they tend to do so. For now, however, trucking fleets looking for an ELD are advised to exercise caution. This market is not the Verizon wheelhouse yet, and the ELD can feel like an add-on rather than the real thing.

User Feedback

Customers’ feedback varies very widely, from “couldn’t disagree more” to “super easy”. Some users are saying it’s easier to work with than any other system. Other people report that it’s really easy to learn the ropes and doesn’t drop service like other POS systems they’ve used in the past. Dropped service equals cash loss, so indeed, it’s unwise to invest in cheaper systems in the long run. Still others are saying they’ve had nothing but issue after issue with this system.

They mention that the support team doesn’t even return calls, much less assist clients in getting though issues. They recommend getting a third party to try to help with whatever problem you’re having. One user states he just had his first trip cross county with this company and had to file three reports. He ended up turning the system off and going back to paper logs. He adds that real-time solutions are something that is not possible with this company yet. However, this may refer to an earlier version of the system, which has since undergone many updates.

Also, Fleetmatics became Verizon since then, which has had a very positive impact on the quality of service (see section “When Fleetmatics became Verizon”) below. Like we mentioned earlier, it is important to not only read expert reviews like this one, but also real comments left by actual users in order to get the best possible grasp of what the system is really about. This is why we have included a lengthy Pros and Cons section at the end of this review, based on actual, real-life reviews by real former, present and potentially future clients.  

When Fleetmatics became Verizon

When Fleetmatics became Verizon, it became possible to gain access from anywhere with really fast web-based maps, accessible from any web-based device. Drivers and supervisors out in the field have the same view as the manager back in the office.

Detailed Maps

High-resolution maps with detail on demand and smart clustering provide a simple, yet forceful tool to view current status and almost real-time activity of all your vehicles, mobile equipment, and workers no matter where they are.

More specifically, Fleetmatics became Verizon on March 6, 2018. That was when Verizon Connect’s launch marked the completed integration of its existing connected vehicle division with two recently acquired mobile workforce and fleet management software companies under a single, unified brand.

Verizon Connect is the result of investments in excess of $5 billion and offers customers a one-stop approach to interlinked vehicle software solutions and services that help promote efficiency, safety, and productivity.

“One of the things we’re proudest of at Verizon Connect is the potential our current and future technologies have for massive societal impact,” said Andrés Irlando, CEO of Verizon Connect. “We’re working with customers to maintain cold chain integrity and keep perishable items safe during transport, routing customers’ vehicles more efficiently to reduce emissions, monitoring vehicle diagnostics to improve fuel efficiency, and providing a gamification app that helps customers recognize and reward their safest drivers, just to name a few.”

Verizon Connect features the connectivity and data insights to make it possible for customers to be better-informed about worker and vehicle location, safety, efficiency, productivity and compliance.

Verizon Connect users also benefit from the combined experience of thousands of dedicated professionals and decades of fleet management, telematics, and mobile workforce expertise.

Positive Reviews

1. The software gives me good location info. It is fairly easy to set up and once you use it for a couple of days it becomes pretty easy. Being able to keep up with our employees at all times is very helpful and saves us time. This is the easiest GPS program we have used so far.
2. Easy to use and monitor. Any average construction worker can install and use in order to keep the timeline up to date with truck location information. Notifications directly to phones about any issues.
3. It’s great that we can track our drivers and job sites they are on in real time. Data capturing for reporting purposes and the ability to track how the fleet is functioning overall with analysis of costs and driver habits.
4. This eases my communication efforts with my customers and team. I use it to finish & double check payroll timecards, it cuts out a lot of guesswork. I can tell exact time when truck cuts off at shop for the day.
5. I’m happy to have the ability to find my drivers in real time. I don't worry about theft anymore. I know that if someone steals my vehicle I will be able to locate it in real time.
6. We love how easy the interface is, how flawless the updates are, and how accurate the location feature is. With Reveal, we can accurately track how long one of our service guys is at someone’s house, which helps us out with time allocation and billing.
7. The technology and product work reasonably well. The information is an asset to managing the fleet. The software is relatively intuitive, which is good, because I’m not happy with the customer support. The software can be very productive when tracking and reporting mileage and locations of your fleet.
8. It is great at estimating routed delivery times, and keeping personnel accountable, as the manager can always track where they are. Easy to integrate with our invoice system, pulls orders straight through. Helps improve employee accountability. Very easy to use, and helps me manage throughout the day, adding or taking away stops and jobs is also a breeze.
9. The app sells some great features and promises a lot, if it worked as they said it would be a great app. They also have a real person to talk to as your account rep which is good.
10. We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
11. We love this software, and we have cut down on employees’ unapproved use of company vehicles and improved employee driving safety by using it.
12. We used this software for years and at one point it worked well. After a while it stopped tracking vehicles due to hardware malfunctions. However, the website is easy to navigate and become comfortable with.

Negative Reviews

1. When we first purchased this solution, we were under the impression that it could directly link with T-Sheets payroll system and automatically import drivers' time for payroll. One of the trucks stopped showing anything, but we had it parked for a while and didn't know it till we moved. But they answer quick and send a tech out quick. Maybe a warning saying truck not online anymore would have helped me know about it quicker.
2. Sometimes it will show a vehicle running when I know it is off. This does not happen often and it really doesn't affect how I use the system.
3. The app fails to deliver in most areas. It is buggy, we had to reinstall it multiple times. The user interface is not intuitive and you have to wade through multiple layers to perform simple tasks that should be a point and click.
4. It recently underwent an update, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
5. The customer support is nonexistent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately, when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours.
6. It can be a bit cumbersome and slow, especially when it has to re-optimize a route due to the addition of a stop.
7. Customer support is not that great and it was hard to get anyone to help when their hardware failed on multiple vehicles.

Bottom Line

We are very happy with the easy-to-use dashboards and ability to review your progress towards achieving KPI easily. As we all know, the first step to improving your productivity is being able to take stock of what you have and how it's being used. Better fleet visibility makes it possible to improve asset utilization, allowing you to get more done with fewer resources.

Fleet managers across the country are using Verizon electronic logging devices (ELDs) in their trucks.  There are many reasons for that.

The Federal Motor Carrier Safety Administration (FMCSA) announced in December 2015 that it would be adopting a new rule designed to improve roadway safety.

The rule dumped the paper logs that commercial truck and bus drivers used to document adherence to federal regulations on how many hours they are on the road. Drivers now do their reporting on ELDs.

Large carriers such as FedEx, UPS, and Werner Enterprises are already using electronic systems to record truckers’ driving time and behaviour. As most trucks are required to have an active electronic log, Verizon is offering ELDs to address the needs of fleets that are going to comply with the FMCSA.

In this blog post, we highlight some features and benefits that make Verizon the best ELD provider in the market.

Useful Features of Verizon Electronic Logging Device

Verizon’s ELD is packed with powerful features that simplify fleet management.

Identifying these features is a big part of selecting the right ELD to purchase.

In this section, we’ll list some of the most common and useful features.

• Vehicle health: Runs diagnostics on the vehicle and gives alerts when there are issues and maintenance reminders.
• GPS tracking device: Records location and engine usage information for compliance reporting.
• Document scanning: Verizon’s ELD features a portable scanner that gives the driver the ability to scan paperwork to the office right from their vehicle.
• Performance reporting: Monitors driver idle time, detention at customer locations, out-of-route miles, and more. This feature is designed to help make the fleet more efficient.
• Safety alerts: Sends an automatic notification on speeding, sharp acceleration, hard braking, lane departure, etc.

Additional Features of Verizon ELD

1. Navigation: Gives the driver a GPS navigation tool designed for truck routing or other appropriate restrictions.
2. Electronic logs: The primary function of an ELD is recording a driver's duty status to help back office staff monitor logs for violations and unlogged time.
3. IFTA: GPS data gathered by ELDs can often be used to generate IFTA fuel tax reports.
4. Two-way messaging: This feature allows the driver and office staff to send messages back and forth through the system.
5. Tire Pressure monitoring: ELDs can be integrated with the tire so you can see the status of your fleet's tires in real time.

Benefits of Verizon ELD

There are many benefits of using ELDs for fleets. These devices can maximize productivity, streamline operations, reduce operational cost, and increase profits when used appropriately.

If you're not sure whether the price of an ELD will be justified or not, here we highlight some fantastic benefits of ELDs:

Fuel cost savings

Verizon's ELD tracks the amount of time each driver spends idling. You can quickly identify drivers that idle long or too frequently using this information.

Tracking excessive idling can save you thousands of dollars every month and reduce fuel wastage.

Increased safety

ELD devices also provides safety-monitoring tools on lack of driver fatigue, GPS tracking, fault-code monitoring, efficient route management, and timely identification of lousy driving behaviours before they turn into accidents.

Improvement in CSA scores

This device makes sure that drivers are not driving more than they should. With e-logs, other HOS violations such as outdated log violations, Form & Manner violations, and falsification of logs are entirely eradicated.

Lower insurance premiums

ELDs increase fleet safety. Fleets with ELDs get better insurance premium rates than fleets without ELDs. Besides, the risk of a stolen or hijacked vehicle is far less since the ELD comes with GPS tracking features.

Location tracking

Verizon's ELD allows fleet managers to monitor vehicles through GPS tracking. Fleet managers do not need to call the driver each time they want to get an update since they can easily track the vehicle location.

Installing and Connecting a Verizon ELD

Installation of The Device

1. Install the ELD in the truck with the engine off.
2. Find the truck diagnostic port. Its position depends on the truck's make and model. It could be found under the dash, above the footrest, in the fuse box, near the handbrake or the clutch pedal handbrake.
3. Connect the cable to the truck diagnostic port. 2.1 If fitting to the 9-pin or 6-pin connector and 2.2 If fitting to the OBDII connector.
4. Line up the collar tabs with the matching slot on the diagnostic port to ensure secure connection (for 6-Pin or 9-Pin connectors only).
5. Your ELD is now correctly installed in your truck.
6. Find an excellent location inside your truck to place the ELD module and mobile device
7. You can mount the ELD module anywhere on top or underneath the dash for easy access while driving with minimal distraction.
8. Turn the ignition on, and the ELD module is ready to connect to your tablet or mobile device.

Connecting

1. Lunch the app store on your phone or tablet and download REVEAL ELD Logbook App (Verizon only).
2. Click on the app icon to open the app on your phone or tablet.
3. Your Bluetooth will turn on automatically.
4. Allow the app to access the device.
5. Tap "pair new device".
6. Enable GPS if asked.
7. Select "REVEAL ELD Logbook" from the list of Bluetooth devices available on your device's Bluetooth Settings menu.
8. When prompted, enter "1234" as the device PIN and hit "Ok".
9. Tap on "Pair and Connect".

Once connected, the indicator lights will flash solid red. After a few seconds, the left-side indicator light will turn green, indicating a successful GPS connection.

Verizon ELD Questions

The ELD mandate has generated a lot of questions, with the government continuing to clarify regulations. We've endeavoured to find answers to common questions that arise.

Can ELD App be on a smartphone or other wireless device?

Yes. ELD App can be on a smartphone or other wireless device as long as the device meets the ELD rule's technical specifications, which includes being able to access data from ELD module.

What data do ELDs automatically recorded?

An ELD automatically records the following information at specific intervals: time; date; location information; vehicle miles; engine hours; and identification information for the driver, authenticated user, and motor carrier.

How does the ELD discover driving/non-driving status?

An ELD automatically switches to driving mode once the vehicle is moving at a speed threshold of 5 mph but once the speed falls to 0 mph and stays at 0 mph for three consecutive seconds, the ELD switches to non-driving mode.

How is location data recorded?

The ELD must record location data at 60-minute intervals when the vehicle is in motion, and when the driver shuts down the engine; it changes duty status and indicates personal use.

Can I edit an ELD record?

Yes. Both the authorized staff and the driver can make few edits to an ELD record to add missing information or correct any mistakes, but all edits must include a note to explain the reason for the edit.

What type of training will my drivers need?

Your driver will be the one utilizing the system, so training them should be the most crucial area of focus. Drivers need to know more than just how to operate the device. The more training the company can give the driver, the easier the roadside inspection process will be.

What documents do the drivers need to carry along with them?

The driver is required to have an ELD user manual, an instruction sheet for reporting possible ELD malfunctions, an instruction sheet for transferring HOS data, and supply log sheets paper as a backup.

Pros of Verizon ELD

• ELDs increase efficiency and save drivers precious time because they no longer need to enter data into paper logs.
• Lowers crash rates and reduce trucks downtime all translates into more money for companies and drivers.
• The ELD will accuracy eliminate the need for disputes over hours used between management and drivers.
• ELDs allows fleets to plan their loads and deliveries better thereby increasing dispatch efficiency.
• ELD devices sync with GPS systems, giving the fleet manager the ability to track how fast drivers are moving, how long they are behind the wheel, and when they are stopped and waiting.

Cons of Verizon ELD

• ELDs require large amounts of capital to install.
• The GPS technology that ELDs use could seem invasive to truck drivers.
• The new regulation will make it difficult for small firms to afford the new devices.
• Drivers are opposed to being micromanaged and having their every movement tracked electronically.
• Fleet managers, professional drivers, dispatchers, and enforcement personnel will all require training to know how to use the new technology.

Conclusion

ELDs were primarily introduced for compliance by the FMCSA, but with advanced solutions, they are now much more powerful and serve many different purposes. All the data that ELDs gather has help trucking companies grow at a much faster pace. If you're planning to buy an ELD device for your truck, we hope this guide has helped you find all the necessary information you need.

It should be able to provide separate ELD user accounts, one for the administrative and one for the drivers. And it should automatically record the driving time in intervals of 60 minutes. The record should contain: the driver’s identification, time, location, records date, vehicle miles and the engine hours. Its time is synchronized with UTC that is the coordinates of universal time.

The driver should be able to get a copy of his/ her records; it could be through an electronic file or printout. It should require a driver’s certification of those driving records after 24 hours. ELD solution should either be able to support telematics data transfer or local data transfer. That is through the web services or email and the use of Bluetooth or USB2.0 respectively.

Should not allow tampering of information by erasing or altering it, as the collection of data is for the driver’s ELD records. Ought to be able to retain data of the current 24 hours for the last 7 consecutive days. It requires the driver to review unidentified driver records. The driver can either accept assignment of the driving time, or show that the records do not belong to him. It shows all standardized data that you need, which is able to authorize the safety officials when required.

This is done through a printout or a screen display which includes; a graph grid which shows the driving duty status changes, a detail log data and a daily header mainly. In the event that you print the graph grid, it must in the very least be 6 inches by 1.5 inches.

The Blue Ink BIT ELD device is one of the very few devices that you can find on the market today to adopt an unconventional pricing model. With the Blue Ink BIT ELD, there are no ongoing monthly fees at all. You simply purchase the Blue Ink BIT ELD for $295 that is it.

You won’t have to pay any kind of monthly or annual service fees and charges.

There is absolutely no contract that you have to abide to as well. For many independent truck drivers and small fleets, this is a very good electronic logging device to have.

If you are trying to avoid the ongoing monthly service plans that are required by most electronic log vendors, the Blue Ink BIT ELD is definitely going to be the device for you.

Yes, the initial price of the ELD is more than some devices that are out there. However with no monthly service fees, your initial investment will save you a lot of money over time.

There are a high number of fleets and truck drivers who trust Blue Ink BIT ELD to meet with their trucking compliance needs. The device is affordably priced and very easy to use.

The standard 9-pin and 6-pin diagnostic ports are used for the plug-in. While the affordable price tag makes the device a very interesting choice, the Blue Ink BIT ELD is also a solid pick because of its simple, easy-to-use app and its easy installation process.

Blue Ink Technology ELD

It is one of the few devices within this price range that gets the job required by DOT mandates done.  This device is a vital ELD for independent truck drivers and small fleets that want to avoid the ongoing contracts and service plans that are seen from a lot of the ELD vendors in the market today.

The Blue Ink BIT ELD is in compliance with the Federal Motor Carrier Safety Administration (FMCSA). In just a matter of minutes, you can plug the device into your over the road truck and activate it to be used right away.

The Blue Ink BIT ELD gadget will plug straight into your diagnostics port. Once the device is plugged in, you can easily pair it up with your smart phone or tablet that you have in the truck.

One thing that you are going to like with this ELD is that it is going to offer you all of the basics without the bells and whistles you are going to get with other gadgets. The Blue Ink BIT ELD is very easy for anyone to use (with or without any kind of ELD experience in the past).

If you want a basic ELD at a very affordable price, the Blue Ink BIT ELD is the one for you. The ELD is going to automatically record whenever the truck is moving. With the use of this electronic logging device, you can make edits to your own hours of service (HOS) log. The device is also going to allow you to accept suggested corrections from fleet managers.

No Monthly Plans

With the use of the Blue Ink BIT ELD, you are not going to see any type of monthly service fees. You pay for the device and that is it. There is also no annual fees for the device. You can manage your hours of service (HOS) to ensure compliance with DOT standards without any kind of monthly service fee.

The Blue Ink BIT ELD hardware is available for purchase at the price of only $295. The purchase price of the device is very affordable. The ELD is an effective way of compliance.

Cost compliance is one of the major troubles for trucking companies, especially those that have smaller fleets to manage. The Blue Ink BIT ELD is a good option because of its cost effective way of compliance. The device is a very affordable tool for trucking companies to use for their ELD mandates.

Mobile Phone Capabilities

Just like most bring your own device (BYOD) options, you buy a dongle from Blue Ink that plugs straight into your

truck’s diagnostic port.

You can then Bluetooth pair the device with your own smart phone or tablet that you have in your truck. If you use the mobile phone option with the Blue Ink BIT ELD, you will need a mobile data plan.

While many truck drivers are going to already have their own mobile device, if you are planning on providing a mobile phone or tablet for your fleet drivers, there will be some added extra cost involved for the mobile phone or tablet and a price for the data plan.

The free driver app can be downloaded for Android systems or iOS systems -- so no matter what type of mobile device or tablet you have, it is going to work. 

Signing up for an account is very quick and easy. The app is very simple for anyone to be able to navigate – even if you do not have any type of experience with ELD devices or trucking logs.

Your truck drivers can easily make manual log status changes with just the use of the mobile app. If you do want to turn the system into a true ELD, you are going to need the Bluetooth dongle to automatically record when the truck is moving.

The mobile app currently supports basic hours of service (HOS) and a built in Driver Vehicle Inspection Report (DVIR). Truck drivers are going to be able to easily make edits to their own logs and accept suggested corrections from their fleet managers.

The Blue Ink BIT ELD is going to simplify your work with truck drivers who are to comply with the ELD mandate. Truck drivers can easily record their logs by connecting to their mobile devices.

Blue Ink BIT ELD Specifications

• • United States Federal Communications Commission: This device complies with Part 15 of the FCC Rules. It also complies with FCC radiation exposure limits set forth for an uncontrolled environment. The ELD must be exclusively utilized in a transportation vehicle.
    

• • IC – Industry Canada: The device has been approved by Industry Canada to operate with the embedded chip antenna. Other antenna types are strictly prohibited for use with this device. This device complies with Industry Canada's license-exempt RSS standards.

• • Society of Automotive Engineers: Blue Ink Tech is registered with the Society of Automotive Engineers.

• • Bluetooth: Blue Ink Tech’s ELD adapters are Bluetooth qualified.

• • App requirements: The BIT ELD app runs on Android and Apple devices. Your mobile phone or tablet must support Bluetooth 4.0.

• • Your device must be able to communicate over the Internet during a roadside safety inspection.

• The device is durable and very compact.

You can simply plug in the ELD and activate it literally within minutes without the use of any truck mechanic or any kind of special tools.

Features of Blue Ink BIT ELD

• • Driver Vehicle Inspection Report (DVIR)

• • IFTA information

• Hours of service (HOS) logs

Cost of Bit ELD by Blue Ink

• • The initial purchase price for the device is approximately $295

• There are not any kind of monthly service fees at all – you purchase the device that that is it

Overview of Blue Ink BIT ELD

The Blue Ink BIT ELD was developed specifically for commercial over the road truck drivers just like you. The device is a very affordable ELD and is easy for anyone to be able to use (even if you have no other ELD experience). It does not have a lot of the bells and whistles as with other ELD devices, but it is a very economical and trustworthy ELD. The Blue Ink BIT ELD is a user friendly device, that is perfect if you just want to make sure you are in compliance with DOT mandates. 

The Blue Ink BIT ELD is an attractive option for truck drivers to have in their trucks. The device is very useful for trucking fleets that are looking for a low cost option to have, as well as it being very easy to install and in compliance with ELD mandates. While being easy to use and is very affordable, the Blue Ink BIT ELD is going to get the DOT mandated job done.

Overall, the extremely low cost to own the Blue Ink BIT ELD makes it worth a look for anyone, but especially for smaller operations hoping to get compliant without breaking the bank. The ELD is a sensible choice for small fleets that don’t need a lot of features for their over the road truck drivers.

The device plain and simple:

• • Has no ongoing monthly cost at all – you purchase the device for $295 and that is it

• • The ELD and its app are simple and it is easy to use

• • The device is very easy to install

• • The Blue Ink BIT is geared first and foremost toward smaller fleets and owner operators

• • The device tracks hours of service (HOS) logs and Driver Vehicle Inspection Reports (DVIRs)

• • The device tracks state miles for IFTA reporting

• • The device provides detailed GPS breadcrumb tracking

• • The device tracks vehicle maintenance, so fleet managers can set up reminders and alerts for oil changes, tire replacements and other routine maintenance tasks needed

• • The device connects via bluetooth to a cell phone or tablet to provide required information about your truck

• • The device can be moved to any truck to make your whole fleet ELD ready

• The device will make you compliant with the FMCSA literally in seconds

The Blue Ink BIT ELD is not loaded with extra features but what it does do, it does well. Logs are easy for both the driver and home office staff to manage. Fleet managers are given one of the best tools for making suggested log corrections.

Are you looking for a complete eld system ? If so you have found it because Teletrac Navman is not only an eld device.

The Teletrac Navman is a fleet management software system that allows company owners, managers, and directors to monitor, track, and review their drivers.

This software is for those that have an interest in further understanding how their employees travel. In this review,

Some History

The system is the result of the merger between the Teletrac and Navman Wireless companies, meaning that Teletrac Navman brings double the experience and expertise than any other fleet management system.

This software is most useful for trucking companies. However, it can successfully manage private fleets, delivery businesses, as well as construction, mining, and civil engineering companies.

It gives managers the invaluable resource of checking in on their drivers. Thus, the back office always knows what exactly is going on when they send their fleet out on business.

Basic System Functionality

More specifically, the system is able to collect and store fuel efficiency data, do score-carding, and even carry out rudimentary business intelligence.

The list of functions goes on with engine diagnostics, and GPS asset location data, all carried out through a single and easy to use web-based platform.

Teletrac Navman’s software has received an A+ rating from the Better Business Bureau, proving the product’s supreme quality.

As with all technology, there are a few drawbacks to Teletrac Navman, but overall, it is a useful asset that anyone in the trucking, transportation, or construction industry should purchase for their company.

This is a centralized fleet management system. Most of the functions of Teletrac Navman are carried out through its DIRECTOR interface, which comes in a variety of levels of ability and price.

Teletrac Navman ELD Plans

The first, and least expensive, option is DIRECTOR Essential. While it is the most basic form of the company’s software, it is designed to work in smaller business, such as local and national transportation services providers.

The other upgrade options are DIRECTOR Professional and DIRECTOR Enterprise. It is a bit pricier and far more suitable for big, internationally operating fleets. More info about the latter ELD plans is coming shortly.

 Director Essential For The Builder

This ELD plan is also especially helpful for those working in the construction industry.

In an attempt to tackle the spreading workforce shortage in the sector, more and more construction companies recur to GPS tracking and big data analytics.

As many as 85% of the builders in the USA either currently use GPS fleet tracking or plan to do it in the immediate future.

Most of the construction bosses use Teletrac Navman’s solutions for equipment tracking, but many also avail of their ELDS to monitor their fleets’ speed and drivers’ HOS.

Top safety benefits realized by using GPS tracking include speeding prevention (37%) and improved driver behavior (34%).

Moreover, 55 percent have seen their fuel costs falling drastically since implementing telematics, with 21 percent reporting cost cuts by 11 percent or more.

Statistical data also reveals that 21 percent of the building companies in the USare applying big data analytics to business operations.

Last but not least, 37 percent expect big data analytics to be the technology that will most greatly impact business in the future, over autonomous vehicles and smart cities alike.

DIRECTOR Essential General Features

This plan includes a real time tracking option, which tells fleet managers where their drivers are at all times. It also includes simple data management, which makes it much easier to interpret all of the data that the system is collecting.

DIRECTOR Essential also provides a platform for drivers and managers to communicate without risking the safety of the driver. Essential also creates vehicle and trip reports that track vehicle usage and driver time sheets.

DIRECTOR Professional – The Next Step

As its very name suggests, DIRECTOR Professional is a step above Essential, and so it includes all of Essential’s features plus a few additional perks.

This interface is designed for larger companies and allows them to create customization alerts that best suit the customer’s needs.

The list of features also includes a Dynamic Dashboard, which breaks down the data Teletrac Navman collects into an easy-to-understand format.

This is especially useful, if your drivers are not very tech savvy.

DIRECTOR Professional is also very important for your fleet’s safety. This is so, because The program takes note and meticulously records all behavioral patterns of your drivers.

Thus, the management can easily find out who of the drivers abide by the rule and who need to be reminded that they should do so at all times.

Professional also creates an individual scorecard for each driver. But that’s not all, because this plan is also capable of generatings maintenance and fuel efficiency reports.

This plan can also record vehicle events, which is very useful for the mechanics that perform the regular truck maintenance.  The better a truck is services the farther it will go.

This plan can also map streets using Google Street View, and reports even more data than Essential does, such as CO2 emissions. Every driver knows that an increase of these emission is a clear indicator of engine problems.

Get Unlimited Functionality With DIRECTOR Enterprise

The highest level of Teletrac Navman DIRECTOR is DIRECTOR Enterprise. Enterprise is Teletrac Navman’s most comprehensive system, as it includes all of the company’s available features and functionalities.

One of the most noteworthy ones is Advanced Replay, which allows users to watch traffic incidents that the driver is involved in from multiple angles.

These video recordings can be particularly useful, if you need to file insurance claims. No fleet manager wants his vehicles to ever be involved in a road accident, but the simple fact is that such accidents happen every day.

This plan also offers user permission controls that allow company leadership to restrict certain data to certain viewers.

API Support is yet another outstanding feature of Enterprise, which allows companies to integrate the Teletrac Navman system with other business software they own, thus streamlining productivity in the workplace.

Last but not least, Enterprise also includes enhanced geo-search. This option helps managers to better analyze their fleet’s driving patterns over the past 24 months and establish the safest, most efficient routes based on real data.

Why Choosing Teletract Navman ELD?

The major advantage of this software is rooted in the way it monitors your drivers. The monitoring is implemented through a dashboard camera.

In addition to providings data to the company leadership, the dashboard camera can also help them to keep drivers on schedule.

It can also reduce costs by maximizing route effectiveness, and more easily put employees to work on the road on a daily basis.

The camera communicates with the company leadership through their DIRECTOR software. This software is installed on the fleet leader’s computer and allows them to access all of the the available capabilities.

A Versatile And User Friendly Solution

DIRECTOR, at any level, gives each fleet owner the ability to manage their vehciles and mobile workforce using one simple platform. Additionally, the software is easy to install and run.

The best thing is that Teletrac provides free installation services, if companies would rather have a professional do the initial setup for them.

The technology that Teletrac Navman uses is sleek and easy to use. It boasts a one minute refresh time, making sure that company management is updated every minute about the whereabouts and safety of their drivers.

The software is also adaptable to the size of the transportation company that it is installed for, making it even more useful to those whose job it is to oversee and control drivers.

Minimum Three Trucks

Please note that the system does require that the company have at least three trucks or vehicles in their fleet, so the smallest hauliers and one-man businesses cannot partner with Teletrac Navman, for the time being at least.

The dashboard is also customizable for each business, allowing management to choose exactly what info they want to see on the display and when they want to see it.

Makes Manager’s Life Easier!

Essentially, Teletrac Navman is built to make the work of management at any company much easier. It helps managers and fleet leaders clear up their schedules, so as to address some more important aspects of the business.

DIRECTOR allows overseers to watch their fleet in real time as they move about town or on the highway. More importantly, it also enables users to monitor weather and traffic reports and adjust the routes of their drivers accordingly.

Last but not least, the DIRECTOR interface creates a direct and safe line of communication between managers and drivers, making deliveries happen more quickly and more efficiently.

Teletract Navman’s Wide Portfolio Of Solutions

Along with Elogs and GPS tracking servies, Teletrac Navman also offers a variety of workflow solutions. The company’s wide portfolio includes a job dispatch platform, which facilitates easy communication between drivers and management.

One of the greatest things about the system is that it enables the company leadership to check for proof of delivery as well as for driver compliance.

Needless to say, fleet compliance is one of the biggest advantages of the Teletrac Navman system.

Because compliance goes hand-in-hand with safety, Teletrac Navman helps to prevent traffic violations through theier accountability system that the DIRECTOR dashboard automatically launches.

The company also provides its clients with a clear real time view of their fleet. This is so, because each vehicle on the display is color coded, allowing management to easily differentiate between drivers and view specific data on each truck.

As already mentioned, the system uses the information that it collects to automatically report driver safety issues and creates customized scorecards for each driver.

Build Your Own Incentive System

With Teletrac Navman, company leaders can even build their own incentive system. Thus, they will most certainly motivate their drivers to travel more safely.

The Teletrac Navman’s ability to monitor drivers for safety and productivity makes businesses that use it far more competitive and profitable.

Teletrac Navman also assists in making sure equipment is safe to use. It streamlines the inspection process and makes maintenance needs more obvious to management.

Safety First

The system allows the drivers to report vehicle issues and maintenance requests in real time. This function further streamlines communication between fleet drivers and company management.

This feature also eliminates a ton of paperwork, allowing both drivers and company leadership to focus on the more important and profitable aspects of their jobs.

For example, if a driver gets into an accident on the road, Teletrac Navman allows leaders to go back and watch the incident as it occurred, which ensures that responsibility is shouldered correctly.

Identifying the exact causes of a traffic accident that occurred between one your company’s trucks and another vehicle or vehicles can save you a lot of money, particularly if your driver is not the one at fault.

In addition, driver behavior is reported by the system regularly, so even if drivers aren’t involved in traffic incidents, their safe and unsafe driving habits can still be easily noticed and timely addressed.

Specifically, the system tracks harsh braking, cornering, and excessive acceleration. It allows DIRECTOR users to visualize trends, strengths, and weaknesses of all of their drivers.

Navman Teaches Safe Driving

Another huge and undisputed advantage of Teletrac Navman is that it actually teaches company drivers to be more tolerant and patient on the road. Along with the dashboard cameras, the system provides in-cab training guides for drivers.

These guides encourage their positive driving habits with some useful tips to drive more safely, slow down, or stop on time.

Having a system like Teletrac Navman means that all drivers in a fleet will be on the same page in terms of safety regulations. Thiss ensures that every customer receives the same, safe transportation service.

A Truly Cost-Effective Solution

Teletrac Navman also has many direct numerical benefits to company management. It has been proven to increase revenue and reduce costs, mainly due to its ability to route drivers more efficiently.

The choice of the most appropriate route is always based on the current traffic and weather conditions. In addition, the system can calculate fuel efficiency and give tips on how to further maximize it.

Teletrac Navman also has the ability to directly contact customers regarding their deliveries. It provides real-time updates on whether they will be early, on time, or late. This useful function drastically increases customer satisfaction.

Telectrac Navman’s Areas Of Improvement

While Teletrac Navman can be highly beneficial to any company in the trucking or construction industries, some consumers have reported certail issues with their system.

Tech Support Hard To Rach

The biggest concern that most users have with Teletrac Navman is their customer service.

The company seems to be overwhelmed with the number of customers they have, and so they are not able to adequately respond to customer service inquiries most of the time.

For instance, one reviewer reports that they have experienced multiple technical issues with their device.

The more concerning fact is that when this user called the company for help, the tech support seemed to have misunderstood the problem and were thus unable to fix it, even after multiple calls.

What made this situation worse was that the system was under full warranty at the time, so the issue should have been fixed right away.

Surprisingly, even after multiple failed attempts to help the customer, Teletrac Navman would not release them from responsibility under their service contract.

In terms of customer service, most users have reported that once they have entered into a three-year contract with the company, they have not been able to get adequate help or response to none of their customer service inquiries.

Customers complain about going around and around with their account managers for months, trying to fix a technical issue.

Connectivity Issues

Other users have reported some technical issues as well. For instance, one user successfully used the program with five units for several months, and so decided to add two more units to his fleet.

However, these two new units would simply not connect to the system that was already in use. Even after multiple customer service calls, this issue is still not resolved.

Multiple Teletrac Navman customers have reported issues with adding new units to their system, so it seems that the best way to avoid this issue is to make sure you are ordering all of the units you anticipate needing at once.

GPS Tracking Problems

Other users have reported that the GPS tracking of their devices, which is essential to their functionality, has deteriorated over time. This is surprising for a provider, who boasts GPS tracking as one of their top services.

Sudden GPS failures cause drivers to have to take their eyes off the road at nearly every stoplight in order to deal with the navigation flaws of the system and adjust their route.

They have also reported that their drivers are often warned against speeding by the software when they have not actually been speeding, which is frustrating for both drivers and management.

Watch Out For Automatic Renewal

Other customers have also complained about the company's use of automatic renewal, which makes it much more difficult to cancel the service.

To avoid being locked in automatic contract renewal, we advise you to regularly check the most recent updates to the terms and conditions of your User Agreement with Teletrac Navman

Customers also complain that once they are under contract with Teletrac Navman, the company becomes much less responsive.

Even after some customers have cancelled the service, they have still been billed until they actually blocked the company from their credit card.

Final Words On Teletrac Navman’s Devices

While Teletrac Navman users have reported a variety of customer service issues, these seem to be due to the growing pains of the Teletrac Navman merger.

There is certainly light at the end of the tunnel, as more and more issues are being resolved with growing speed every day as the company gains its footing.

Despite the flaws mentioned above, the system has received rave reviews from almost all expert reviewing sites.

You can read tons of positive reviews about the company on expertmarket.com, financesonline.com, and even the Better Business Bureau!

These numerous positive expert opinions prove that the Teletrac Navman system has great potential to revolutionize the fleet management industry, once all of the customer service issues are ironed out.

Overall, Teletrac Navman is the preferred choice of  companies looking for a fleet management solution that allows them to track drivers for productivity and safety.

With it, they can also communicate with them effectively, and streamline the whole delivery and transportation process.

To sum up, Teletrac Navman provides an excellent software solution that will only continue to get better as time passes and their technology improves.