Motive (formerly Keep Truckin) ELD Device
$150 + $20 monthly fee
Pros
- User-friendly
- Easy to install
- Affordable
- Customer service support is always available 24/7
- Fleet managers reports
Cons
- Not able to tell if the driver is on a short haul range exception
- Logs can only be edited by the dispatch when the day is complete
- Strict contract
Keep Truckin ELD Device (now Motive) is one of the best ELD devices out there, not just for its low price, but also for its features.
Last year, KeepTruckin Inc. rebranded as Motive with the aim of expanding its product offerings and shifting its focus. The company has now grown to offer a diverse range of products beyond just the trucking industry.
| ELD Brand | Hardware price | Monthly subscription fee | Yearly subscription fee | Smart Dashcam |
| Motive (formerly Keep Truckin) ELD | $150 | from $25 to $50 | $420 | $300 |
Limited offer >> Get Keep Truckin here and get a free ELD, Dashcam, and Asset Gateway hardware!
Free hardware promo: Limited time promotion offering free hardware with a 3-year commitment and annual subscription.
The Motive (formerly Keep Truckin) electronic log is one of our top reviews and is highly rated. Our Motive (formerly Keep Truckin) ELD reviews rank this device 9 out of 10.
In this review we are going to talk about:
- Overview of Motive (formerly Keep Truckin)
- Why is it one of the Top ELD devices?
- Motive (formerly Keep Truckin) with Cellular
- Installation
- Size Category
- Motive (formerly Keep Truckin) price
- FAQs
- Key Features
- Advantages & Disadvantages
- Conclusion
- New Motive (formerly Keep Truckin) Tools for 2023
Let’s dive into it!
Overview
The Motive (formerly KeepTruckin) ELD is a leading device available on the market.
Motive (formerly KeepTruckin) ELD price can range depending on the features.
The cost of the Motive (formerly Keep Truckin) device for 2023 is $150 and then there are several monthly plans: a Free Plan, the Starter Plan costs $25 per month, the Pro Plan costs $40 per month and the Enterprise plan costs $50 per month. The Motive (formerly Keep Truckin) Dashcam price is $300.
Compliance is being met by a high number of fleets and drivers that currently use the Motive (formerly Keep Truckin) ELD. It is affordable, easy to use, and contains many useful features.
What Is Keep Truckin ELD Device?
Motive (formerly Keep Truckin) ELD is a hardware used to connect the diagnostic port (ECM) of a particular vehicle. It allows drivers to track, edit and deliver their driving hours using their Android device or iPhone.
The Motive (formerly Keep Truckin) ELD also enables the dispatchers to view their driving hours, exchange messages and even track their location from their computers.
Keep Truckin Electronic Logbook App
This hardware works alongside the Motive (formerly Keep Truckin) Electronic Logbook App which is an editable, electronic log that replaces the paper log. Electronic Logbook App is currently the highest-rated app in Apple iTunes and the Google Play Store.
When the two are used together; that is the Motive (formerly Keep Truckin) Electronic Logbook and the Motive (formerly Keep Truckin) ELD, the Motive (formerly KeepTruckin) ELD starts to record the driving time automatically in compliance with the FMCSA rule.
You can get help and receive a quote that fits your needs by filling out the questionnaire below.
Keep Truckin ELD Top Ranked among ELD Devices
There are three main reasons why Motive (formerly Keep Truckin) eld is one of the top three eld devices. The main reasons are:
- useful features
- great technical support
- cost-effective compliance
Useful Features
Motive (formerly Keep Truckin) electronic log has compelling features that simplify the management of fleets by maintaining transparency and proper communication. The features include:
- Messaging
- IFTA fuel tax reporting
- Customizable vehicle inspections reports
- Log auditing
- Vehicle diagnostics
- Geofencing
- Driver scorecards
- Driver coaching workflow
- GPS tracking software
- Asset tracking
- Idle time tracking
- WiFi hotspot
- Facility insights
- Fuel optimization
- Document management
- Dashcams
24/7 technical support
Motive (formerly Keep Truckin) offers some of the best customer support services in the industry. The staff members are professionally trained and can be reached any time through emails, social media websites, or telephone. Their customer representatives always work ethically, and professionally and maintain high levels of integrity when dealing with customers.
Cost-effective compliance
Cost of compliance is one of the significant issues that trucking companies face, especially those with smaller fleets. Motive’s (formerly KeepTruckin) electronic log helps to deal with this issue by ensuring that the users have an easy time and an affordable solution.
Motive (formerly KeepTruckin) is one of the most popular and affordable ELD systems on the market. It starts at $20 per month, with no additional charges; hence, very affordable to everyone. However, $20 is just the starting point, and the price can escalate from there.
KeepTruckin ELD with Cellular
Flexibility is one of the key principles of the Motive (formerly KeepTruckin) design, which can support all kinds of fleets. This powerful telematics device now has an integrated cellular connection.
Is There A Difference Between The Cell Enabled ELD And Cellular Up And Down Connection?
Yes, there is a difference between the cellular Up/Down connection and the cell-Enabled ELD. 
A strictly cellular up/down connection is used by some ELD vendors to send information to the driver’s phone or tablet. This process relies completely on cellular coverage.
In locations with spotty or non-existent cell coverage, the HOS data would not be logged on the driver’s cell phone. This delay creates outdated information, thus creating the issue of non-compliance.
Engine-connected ELDs will record all pertinent information during a drop in cell coverage and still relay data to the drivers’ device once the signal has returned.
Benefits of an integrated cellular connection with an engine connected ELD
Motive (formerly Keep Truckin) cell-enabled ELD solved this delayed non-compliance problem. The solution connects the driver’s mobile devices to the engine by connecting to the ELD via Bluetooth or USB.
The logs are recorded in the Motive (formerly Keep Truckin) App and relayed to the driver’s mobile device.
Motive (formerly Keep Truckin) provides a full-proof data storage connection and zero risks of non-compliance! ELD’s that rely solely on cell networks simply cannot do this.
Importance Of KeepTruckin ELD With Cellular
It’s Perfect For Mixed Fleets Too.
Drivers that are required to keep logs simply connect their devices using Bluetooth or USB.
Drivers are not required to keep driving logs simply forego connecting and just drive!
Motive (formerly Keep Truckin) ELD with cellular tracks a vehicle’s location continuously.
Also, other useful telematics data gets sent to the Motive (formerly Keep Truckin) Dashboard through the cellular connection that is inside the ELD.
This allows you to know where your vehicles are and how they are performing regardless of who is driving.
Continuous Collection Of Vehicle Information
The main reasons for using Motive (formerly Keep Truckin) cellular ELD are to allow fleet admins to get: driver performance, IFTA, fuel consumption, fault codes, and GPS information in real-time.
Installing And Assigning Keep Truckin ELD
You must first install and assign the Motive (formerly Keep Truckin) ELD when you want to use it.
However, you don’t need an administrator to help you assign the ELDs. The following step by step guide will help you easily do it on your own:
Install the Motive (formerly Keep Truckin) ELD in the vehicle; ensure that the engine is off when locating the diagnostic port.- Properly attach the cables to the vehicle diagnostic port. The port can be 6-pin, 9-pin, or OBDI. Heavy-duty vehicles use 6 or 9 pin ports, light and medium-duty vehicles use OBDI. Turn the collar in a clockwise direction to ensure that the 6-pin and 9-pin ports are secured.
- On the other side of the cable, attach Motive (formerly Keep Truckin) ELD. Screw down the thumbscrews on the 15-pin connector to secure your cable to the ELD.
- Once it’s plugged in, the indicator lights will flash before they turn solid red. The left side of the indicator will turn green after a minute; this indicates success in GPS connection. However, if this fails to happen, try to move the ELD to increase its exposure to the sky.
Install the Motive (formerly Keep Truckin) ELD in the vehicle; ensure that the engine is off when locating the diagnostic port.Pick a spot at the top of the dashboard to mount the ELD. Ensure that the mounting place is near the windshield, although away from electrical components or vents that can cause interference. Before installing the ELD, clean the mounting area with the alcohol swab provided. Mount the ELD on a clean surface and remove the backing from the adhesive strip.
How to Operate
- If you have added vehicles, click “Options” then “Edit Vehicle”.
- Click “+ Assign ELD” in the vehicle profile which is under the Electronic Logging Device section
- Select the ELD you want to assign to a vehicle. Each ELD contains a unique serial number printed at the bottom of the device adjacent to the barcode.
- Choose the correct ELD; you may also enter a serial number into the “Search ELDS/N” field. This is to narrow your search.
- Select “Save” to finish.
You can now enable your driver for ELD mode with the steps mentioned above, and then connect it to your mobile device.
Before You Install, Please Note That:
- The standard 9-pin, 6-pin, and OBDII diagnostic ports are used for the Motive (formerly Keep Truckin) plug-in.
- If you are using a new Mack, Volvo truck, or a model year 2013 truck, Motive (formerly Keep Truckin) offers a special cable harness which is included in Motive (formerly Keep Truckin) ELD price. Therefore, it is important to specify your type of diagnostic port when you are ordering any ELD for your vehicle.
- Y cable is also provided to ensure that the cabling behind the trim panel is hidden.
- A Motive (formerly Keep Truckin) ELD can support team driving. The only requirement is for each of the drivers to have their own Motive (formerly KeepTruckin) Electronic Logbook app account.
- Only one ELD is required for both drivers.
With assigned driving time, the specific driver will have to connect to the ELD with their Motive (formerly Keep Truckin) Electronic Logbook app account.
When the driver is through with driving, they need to disconnect from the ELD; this will allow the next driver to be able to establish another ELD connection using their account.
When it comes to data that is supported by the Motive (formerly Keep Truckin), it’s the two telematics data transfer protocols that are specified by the FMCSA. It can be for roadside inspections, email, and web services.
Size Category
Motive (formerly Keep Truckin) offers the following categories for the fleet that you are looking to manage:
- 1-5
- 6-24
- 25-49
- 50-99
- 100+
Pricing of the Keep Truckin ELD device
Motive (formerly Keep Truckin) electronic log offers a one-year contract while the rest of the ELD devices provide 3 or 5-year contracts. For instance, Omnitracs offers a five years contract, and Teletrac offers a three years contract.
Motive (formerly Keep Truckin)costs $20 per month for one vehicle. Below is a list of the monthly costs of some other ELD devices:
- Teletrac $52
- Telogis $49
- Omnitracs $23
- PeopleNet $40
- Zonar $70
The above-listed prices clearly show that the Motive (formerly Keep Truckin) is indeed the most affordable ELD device. It goes for only $20 monthly. If you compare Omnitracs to Motive (formerly KeepTruckin) for a year using 20 vehicles, you will notice that you would spend 5.5 times with Omnitracs more compared to Motive (formerly KeepTruckin) ELD price. That is $4,800 for KeepTruckin and $26,468 for Omnitracs
Let’s look at another example; with Fleetmatics you would spend 2.6 times more if you have 20 vehicles as compared to Motive (formerly Keep Truckin). The figures are $4,800 for the Motive (formerly KeepTruckin) and $12,240 for Fleetmatics.
Keep Truckin Plans
Motive (formerly Keep Truckin) is user-friendly and uses a modern app that enables drivers to record all their logs. When paired with the Motive (formerly KeepTruckin) ELD device, then connected to the vehicle, it can be one of the most affordable and easy-to-use ELDs available in the market.
- You can get the free app from Google Play or Apple App stores. However, the app is not enough. You also need the physical device that plugs into your vehicle’s diagnostic port for it to be compliant.
- The device costs $150 with a monthly fee that starts at $25.
Motive (formerly Keep Truckin) electronic log cost can range from 0 to $50 depending on the features you need.
Motive (formerly Keep Truckin) offers a free teaser plan that includes electronic logs, vehicle inspections, and messaging.
The Starter plan, which costs $25 per month includes everything from the free plan plus ELD compliance, real-time GPS tracking, document management, geofencing, and alerts.
The Pro version of Motive (formerly Keep Truckin) ELD costs $35, this includes everything in the Starter package plus IFTA fuel tax reporting, asset tracking, vehicle utilization, vehicle diagnostics, driver scorecards, a driver coaching workflow, facility insights, fuel optimization, and a built-in WiFi Hotspot.
Limited offer >> Get Motive (formerly Keep Truckin) here and get a free ELD, Dashcam, and Asset Gateway hardware!
Free hardware promo: Limited time promotion offering free hardware with a 3-year commitment and annual subscription.
FAQs
How Does Keep Truckin ELD Record The Driving Time?
Recording of the driving time on the driver’s log is automatic if the driver has connected the mobile device to the ELD and has selected a vehicle in the Motive (formerly Keep Truckin) Electronic Logbook App.
The Motive (formerly Keep Truckin) ELD detects the current movement of a vehicle depending on its speed. For instance, the vehicle is considered to be in motion if it’s moving more than 5MPH. Therefore, when the vehicle is at 0MPH, the vehicle is considered to be stationary.
How Can The Drivers Keep Driving Time Off Their Logs With An ELD?
Many ELDs pose problems for drivers around the yard because of rigid HOS rules. With paper logs, it was easy to account for.
The good news is that the FMCSA has outlined some driving sections in the ELD rule to allow the drivers to maintain their driving time of the logs.
With the Motive (formerly Keep Truckin) ELD device, it is as simple as keeping your driving time off the logs. As a driver, you just need to indicate the personal conveyance status (or the yard move) to classify your driving time either as off duty or on duty, in a similar manner as the paper logs.
Is The Keep Truckin ELD Tamper-Proof?
Motive (formerly Keep Truckin) electronic log is tamper-resistant. It uses multiple methods to ensure that it prevents tampering. The ELD uses GPS satellite time to prevent users from manipulating their drive time. This means drivers cannot cheat the system by modifying their mobile device’s clock.
- The KT device records the driving time continuously, even in times when the driver has not connected his mobile device to the ELD via Bluetooth.
- It also records all unidentified driving incidences, which transmit to the Motive (formerly Keep Truckin) servers- when the driver connects to the ELD.
Key Features
- Log auditing is available; the logs are audited automatically; therefore, getting real-time alerts in case of HOS violations. The vehicles are also tracked continuously even when the driver doesn’t connect their mobile phone (or another device) to the ELD.
- GPS tracks vehicles in real-time thus viewing breadcrumb location history.
- Idle time to track excessive idling leading to reduce fuel cost.
- Messaging services that streamline communication between the drivers and dispatch.
- Geofencing allows the creation of virtual parameters; a vehicle’s entry and exit are tracked.
- IFTA Fuel Tax Reporting eliminates the administrative burden of collecting state miles.
- ELD plus Electronic Logbook App, allows you to be compliant with a more affordable ELD system.
- Driver Scorecards analyzes your fleet’s performance to identify opportunities for improvement.
- Vehicle diagnostics improve vehicle maintenance using the Diagnostic Trouble Code (DTC) alerts.
- There is a recap view of hours that spans seven days.
Advantages
- Drivers can automatically log their HOS into the app. This allows auditing, ensuring that drivers are logging correctly.
- The app is straightforward to use. If you can fill out a paper logbook, you can use this app.
- It allows dispatch to view logs, make necessary edits, and send edits to the driver to either ‘accept or decline’.
- Customer service support is always available 24/7, plus they resolve your issues quickly.
- It’s a small device that uses a free app on your mobile device
- Complies with the ELD mandate.
- Has GPS which allows you to track the location of a driver in a vehicle.
- It’s the best user-friendly device on the market, all you need to do is to plug into the OBDII port, and you are good to go.
- It makes it easy for drivers to follow the DOT laws.
- Fleet managers can view reports and keep them in their dashboards for future reference.
- It has advanced features that other BYODs lack, plus it’s easy to install.
- It is very affordable, and it does not have upfront payments.
Disadvantages
- You are not able to tell if the driver is on a short-haul range exception.
- Logs can only be edited by the dispatch the following day. The driver needs to change from “on duty” to “off duty” or the reverse. The driver needs to edit on the same day whereas dispatch is not able to edit logs on the same day.
- Smaller fleets have to pay for the first year upfront
Why Do You Need The Keep Truckin ELD?
To stay compliant regardless of your current location – if you have a smartphone or tablet, you will be able to connect to the ELD device using a USB. This will allow you to stay compliant.- Connect to different vehicles on the road– There are many types of cables that you can use to connect with the ELD device. They allow you to connect to any other vehicle on the road.
- Prevent HOS violations– Motive (formerly KeepTruckin) will allow you to get alerts for all HOS violations way before they take place. This will allow you to focus more on the road.
To stay compliant regardless of your current location – if you have a smartphone or tablet, you will be able to connect to the ELD device using a USB. This will allow you to stay compliant.Having said it all, it is clear that Motive’s (formerly KeepTruckin) electronic log is an attractive option. Especially for fleets that are looking for a low-cost device and an easy installation process. The system is not only simple to use for the drivers, but also for the office staff. Its list of advanced features is better than most of the competitor’s features.
New Motive (formerly Keep Truckin) Tools for 2023
The new Keep Truckin tools are mainly focused on improving dispatch efficiency. Let’s review which are these new tools from Motive’s (formerly Keep Truckin) Fleet View and why they empower dispatchers to work smarter, not harder.
1. Proximity Search
When a dispatcher gets a call about a delivery that needs to be picked up immediately, first they have to follow a series of steps to assign the pick-up. They need to check which driver is closer, estimate the driver’s time of arrival, and ensure it aligns with the driver’s HOS.
With Motive’s (formerly Keep Truckin) Proximity Search tool, a dispatcher can simply click on the pickup location on the map and see a sorted by proximity list of nearby drivers including:
- proximity to the pickup location
- estimated travel time and distance
- available driver HOS information
2. Weather and Traffic Map Layers
The dispatcher also must ensure the driver can deliver the load safely and on time. For that, weather conditions and traffic must be checked first.
Motive (formerly Keep Truckin) Weather and Traffic Map Layers tool help speed up this process and avoids the dispatched having to check other traffic and weather websites.
In Weather and Traffic Map Layers all this information is available on the same integrated map that you just searched for nearby drivers.
Dispatchers can turn on and off different layers to get the full picture and be able to plan smarter.
3. Live Location Sharing
In order to keep Dispatcher’s customers up to date on their delivery status, Motive (formerly Keep Truckin) has launched Live Location Sharing.
This way, dispatchers can communicate efficiently live location, accurate ETAs, and real-time alerts.
Customers and partners stay up to date throughout the trip to create a great customer experience throughout the entire duration of a trip.
Final Review Remarks
The Motive (formerly Keep Truckin) App is intuitive and simple to use. It has a DOT Inspection Mode that is convenient for viewing the log history of the enforcement officers. You can also email or fax logs from the app.
- The app has a back-office system that is equally modern and easy to use. The system includes messaging, GPS location, and an overview of the HOS compliance.
- Reports of DVIR and some basic HOS are included, although the advanced reporting is for the higher level of service plan which has an additional $15 per month from the Motive (formerly Keep Truckin) ELD price.
- Like any other BYOD provider, Motive (formerly Keep Truckin) ELD provides the basic features plus the means to be ELD compliant without having to break the bank.
- Motive (formerly Keep Truckin) is different from many competitors as they have been adding more telematics features, raising them to the same level as some more expensive systems.
- Motive (formerly Keep Truckin) ELD has set itself apart by being among the first to have complete compliance with the ELD mandate. Most devices are still AOBRDs until their software meets the ELD standards. Major vendors should achieve full compliance with the ELD mandate before its due date, but it is essential to note Motive (formerly Keep Truckin) is at that point already.
In any case, it is not an easy decision to find the ELD device that best fits your needs. For a free consultation, you can fill out the form below.
You might also want to see other ELD reviews such as EROAD Ehubo, one of the top competitors for Motive (formerly Keep Truckin).
Check the latest ELD Mandate News to make sure you are in 100% compliance. Also, you can check for the latest information about the Canada ELD Mandate.
Limited offer >> Get Motive (formerly Keep Truckin) here and get a free ELD, Dashcam, and Asset Gateway hardware!
42 Responses
Customer Support
0.5
Ease of Use
9
Installation
7.5
Suitable for fleets
1
Features & Technology
5.5
Cost per truck is over $100 a month. That is eld plus camera. Not 25 dollars as advertised.
The prices are $25-50 depending on what services you choose with the ELD, also depends on your fleet size, larger fleet has cheaper cost per vehicle. And, the dashcam services are available separately, maybe they are also charging some fees for internet with dashcams. I recommend you talk with the helpline and ask from them about the details of all the charges and what services are included in your package.
Thanks for shedding some light on possible issues, it will help anyone else facing the same problem.
I have a small company from Manitoba Canada of 5 trucks. 2 trucks will be required to run an eld . I need someone to please call me at 2043848086 to talk about setting up an eld.
Hi Michael,
To properly assist you, we’d need you to fill out our questionnaire: https://elddevices.net/free-consultation-eld-form/
Regards,
Robert
Customer Support
2
Ease of Use
8
Installation
9
Suitable for fleets
8.5
Features & Technology
7.5
If you are thinking of purchasing a eld through motive pls consider another company. These people are scammers, their customer service is terrible, they try to upsell you even when you have told them numerous times that you are not interested. We have been extremely frustrated with this company and I would not recommend what so ever. We have paid in full for our eld’s and they have after a few months removed them from our platform and therefore they do not work in the trucks anymore, then they come back to us and tell us that we didn’t pay for them and that we must pay again for them to be activated.
Also many times what they quote you and then what you actually see on your invoice and receipt do not match up. Their billing is beyond confusing.
Customer Support
0.5
Ease of Use
0.5
Installation
0.5
Suitable for fleets
0.5
Features & Technology
0.5
I was think that it is only me having bad experiences with this company but after reading the other people reviews I realized that I have made biggest mistake doing business with company. This is the worst company I have ever deal with. They are 100% scammers I have talked and agreed on the price and service after paying them almost $500 I received wrong dash-came I ordered dull facing camera they sent me road facing after contacting them consecutively for a week finally they said they are going to send us the replacement. Now it’s been one month waiting for them to ship but they even didn’t ship the camera replacement. Trying to contact them every single day but no answer. I am trying to get in touch with management team ASAP. I have already filled the claim against this company on attorney’s general office about there fraudulent business.
Hi, my name is Lateisha Davis and I’ve been a customer for a year now. I’m totally unsatisfied with customer service bill department. I’ve had an open case since March 2022. Motive/Keep Truckin was processing payments on my personal account for another customer. I’ve explained to multiple agents that I have no affliction with company. The company has taken $1018 from my account and only refunded $350 June 15. I’m still placing calls to company to obtain my funds. I’ve been getting the run around. Agents are dismissing calls by saying there’s an open case. Again I disputed charges back in March. I’ve uploaded bank statements verifying charges. I will be taking this company to court. A case shouldn’t take months to resolve. Unfortunately I can’t opt from agreement from what I was told until 2025. I’ve exhausted with contacting billing department and hopefully you’re able to escalate.
Customer Support
0
Ease of Use
4
Installation
3.5
Suitable for fleets
4.5
Features & Technology
4.5
THE WORST! It’s a big long, buckle up…
Firstly – they allowed someone that did NOT have the authorization to put my company under any contracts to start a new contract with them. Had I had the chance to review their racket of a contract and it’s terms, I never would’ve agreed to them.
We decided to close our business and cancel service with them. I bought their ELD and now would like to sell it back to them or to another company in need of it. Keep Truckin aka Motive refuse to allow that. I can’t send it back, they won’t take it. I can’t sell it, because they refuse to assign it to another company. The first rep told me they don’t have the ability to do it (but they’ll lease the equipment and can reprogram them for the next customer).
Then I got the TRUTH – really, they were losing money. Apparently other companies were buying the equiptment and selling them when they no longer needed them and then asking KeepTruckin aka Motive to set up a new account, they wanted to use the service. So they were losing money on the new customer because the new customer didn’t have to purchase or lease the equipment.
So – I’m stuck with a subscription that I didn’t agree to, but they won’t allow me to lessen the amount of data I have. They said that we can’t change the terms after the contract is implace but they certainly allowed me to add data about a month after getting started.
And – I’m stuck with equipment I can’t use.
Customer Support
0.5
Ease of Use
2
Installation
1
Suitable for fleets
0.5
Features & Technology
1.5
Horrible business, they trick you saying they have a promotion for free hardwares, but it actually a contract for 2-5 years that they will not disclosed with you. Once I find out I sign into a 5 years contract, I called their customer services, multiple times, and all they say is that the way it is, they can’t change anything now. Please avoid this business, it scamming people into contract that they are not aware of.
They locked me in for 60 months contract without my knowledge. I asked the agent, Tim Shaw, multiple time if this is month to month and can I cancel at anytime, he said YES! Then I later found out that I was locked into a 60 months contract when I was trying to cancel their dashcam service. I contacted their customer services multiple times and everytime they try to blame it on me for not carefully reading the contract, but refuse to take responsibility for their agent scamming me. I even asked them if they recorded phone calls between their agent and I, they said yes. They said they listen to all of it and did not hear Tim confirming it’s a month to month. I then ask them if they can send me those recording and they refused, saying is their company property 😂 Okkk! Who in their right mind would lock themselves in a 5 years contract with an ELD service company on the first year of opening their business? Now Im stuck with them for 5 years, ain’t going to use them ever again after this stupid contract is over, which is in 2024. TRUCKERS PLEASE BEWARE OF THIS UNETHICAL BUSINESS!
Customer Support
0
Ease of Use
1
Installation
2
Suitable for fleets
1
Features & Technology
5.5
Worst customer service out there. Had a driver on his 34 hour reset came and got the truck, took it home to wash bed sheets, clean the truck and load personal items in, he forgot to select personal conveyance and it logged him on duty driving. He drove like 10 miles. Called customer service to have it corrected and they refused. Apparently I’m paying for a service that they can dictate about drivers making a honest mistake. Now his 34 hour reset is all screwed up.
We entered into an agreement with Keeptruckin to establish a ELD (Electronic Logging Devices) a service that we cannot use without the actual device that connect with the vehicle, And was told that there is a grace period with an option to cancel. Yet to our surprise the billing started from the time you give Keeptruckin your credit card number, even though they will not provide you with s service since the device is not shipped nor received by us. And we sent an email to support and sales person as instructed by the website, we haven’t received any reply back from either, until a 2nd email was sent and a call to support to request a call back.
Now Alan Samuel’s the sale person telling us in order to cancel( Even thought) the device was shipped late, never hooked nor used, we will have to pay the remaining of the 35 mouths!
Customer Support
0
Ease of Use
5
Installation
9.5
Suitable for fleets
4
Features & Technology
10
Customer service bugs the hell out of me every other month to upgrade. Think I’ll go another route.
positive reviews are all fake. keeptruckin has industry worst customer support, they will over charge you, support reps are all off shore with fake north american names that dont have any knowledge about the product, have eld shortage so they cannot ship for 3 months but they dont tell you that when signing contract only after. this company will disrupt your operations 12 times a year do not get stuck with them. have to block credit cards to stop them from charging
Hi Ray, thanks for your input. All reviews in elddevices.net are real and made by actual Keep Truckin users. Our contacts with Keep Tuckin representatives are US-based. We are not aware if there are some representatives offshore but it is possible since many companies in every industry use remote call centers.
The device came a month late, and my driver had a chance to use this device on another truck, and preferred to stay with our current provider who does not charge a monthly service fee. The driver stated the device did not track his hours well enough on a continuous basis like the current system. Unfortunately I had signed up with a contract for services of 50 dollars per month. It is a two year contract and they will not let me even lower the service plan to 20 dollars a month, although I am sure the would have changed the contract from 20 to 50 dollars a month at any time. So basically I can going to lose the cost of the device and 1200 dollars over two years to this company who will not provide me with any service, nor will they negotiate with me and at least allow me to ride out the contract at 20 per month. You can get much better service and equipment without a monthly fee. This is a complete rip off. Do not use this devise or this company.
Worst customer service i have ever encountered in my whole entire life!Ordered keeptruckin and the representative lied to me so as to get me on board.I requested for cancellation since the hardware was going to take 1 month to be shipped but i am being told your request will be rejected!Rude unprofessional customer service with attitude,I need my $480 refunded since i don’t have your product!I’ll never ever use keeptruckin,
Customer Support
10
Ease of Use
10
Installation
10
Suitable for fleets
10
Features & Technology
10
Hi Sadiq, thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused to you and would like to take a closer look into this issue. Please share your company details with us or email us at support@keeptruckin.com and we will immediately look into this matter for you.
We look forward to hearing back from you. Stay safe and hope you have a nice day!
Customer Support
10
Ease of Use
10
Installation
10
Suitable for fleets
10
Features & Technology
10
Hi Sadiq, we are sorry to learn about the issues that you had faced regarding the refund and delay in your order. Unforeseen issues related to the global semiconductor ship shortage have caused a delay in the shipment of your order. However, we would like to take a closer look into this issue and get this addressed immediately for you. Please share your company details or order number with us. You may also email us at support@keeptruckin.com.
Looking forward to hearing back from you soon. Hope you have a nice day!
Customer Support
0
Ease of Use
0
Installation
7
Suitable for fleets
0
Features & Technology
0
I have a fleet company with multiple trucks, the gps constantly fails to perform and when I talk to the rep they tell me they will escalate it but i dont get a cal until 2-3 weeks later.They don’t want to refund me for their bad service either. Everything was ok until the gps stopped working…. And this has been the 20th time I’ve had this issue and am simply fed up! Not the company to go with if you heavily depend on gps stay away!!!
Hi Jason, thanks for your feedback, I haven’t heard about GPS failures before… However, I am aware that Keep Truckin customer support can be improved. My suggestion is to be consistent because eventually you will find a customer service representative that will be able to solve your issue.
Robert
Customer Support
3
Ease of Use
3
Installation
6.5
Suitable for fleets
5.5
Features & Technology
5.5
Overall not a bad system , however do not expect a referral fee if you refer a company to them, they DO NoT pay it
Customer Support
3.5
Ease of Use
9.5
Installation
9.5
Suitable for fleets
8.5
Features & Technology
9.5
If you can’t get a glider then keeptruckin is the best option if you need to use an ELD
Hi Kris, thanks for your feedback on Keep Truckin ELD. I am glad it is working well for you.
Robert
Poor customer service. I ordered my device may 3rd 2021 it is now the 28th of may and still haven’t received the device!!! I will be returning the device when I do receive it.
Customer Support
0.5
Ease of Use
0
Installation
0
Suitable for fleets
0
Features & Technology
0
Don’t use KeepTruckin!
Poor customer service and don’t stand behind their product. The KeepTruckin philosophy is pay your money and we will keep it!
If you are trucking…..you work hard for your money, so don’t throw it away to this company!
ZERO STARS! ZERO RATING!
Customer Support
0
Ease of Use
4.5
Installation
4.5
Suitable for fleets
0
Features & Technology
0
Its a good system BUT the customer service is SHIT!
Forgot to update my credit card info after I changed accounts. They shut me down over the weeked for a measly $21. Have had this service for over a yr, never missed a payment. Yet my old card doesn’t go through and OFF it is. No one available to take payments over the weekends. Cannot update card info their website and to get a hold of some one it takes 40 mins during the week. Then they transfer you cause it’s the wrong department and the line hangs up. I went through this BS system over 8 times before i got a telling me it’s my fault to begin with.
For a company like this that has trucks using their system 24/7 including holidays…… getting shut down on a weekend for $21 is real petty shit. Is this company gonna go broke if they wait till Monday to get paid?
No! Yet, they are very quick to log you out for $21.
I expected more from this company.
I will be looking for another form of elog.
i NEED IT FOR MY SEMI.
Hi Russel,
you can get Keep Truckin here: https://mbsy.co/wSqSp
or fill out our questionnaire to get quotes from different providers here: https://elddevices.net/free-consultation-eld-form/
Try Trucking Office
TruckingOffice Review > a Fleet Management System for owner-operators
lot of good info here, I think we will give it a try. let you know how it goes,
I am glad you find it useful, please let us know your experience. You can get get Keep Truckin here.
Customer Support
0
Ease of Use
10
Installation
0
Suitable for fleets
0
Features & Technology
0
1 truck that I need to keep the law off of
I heard the ELD unit is an amazing tool, unfortunately, I wasn’t able to use the one I purchased. I was sent the wrong unit, no problem I will just exchange it. NOT! Within 5 days and speaking to 6 different KeepTruckin representatives and being told REPEATEDLY by one billing and invoice personnel (“Sir you don’t listen”), and having been told REPEATEDLY ” It is Keep Truckin company policy that we cannot exchange the item until you subscribe and purchase a service plan.” Mind you, I had already created an account and decided on the plan I would select once I received the equipment. REPEATEDLY I have been brushed off, transferred, etc. it has been 3 weeks with no response, actions nor communication from Keep Truckin. I did nothing wrong other than to purchase what I was told was the best ELD equipment out there. Why would I be treated as so, I have no clue? Anyone wanting to purchase the best ELD on the market please let me know. Oh, by the way, the unit I have is for a tractor-trailer, I have a 1 ton dually.
Representative please call to help setup carrier account and ELD
In order to receive a call for the representative, please fill the following form: https://elddevices.net/free-consultation-eld-form/
Thanks,
Robert
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Thank you Ada, I am glad you find the information helpful, I have already upload some new information about Samsara ELD, you can have a look here: https://elddevices.net/samsara-eld-device-review-top-rated-eld-devices/
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