Fleet Complete ELD by BigRoad review – The Best Solution for Fleets?


Fleet Complete ELD

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Customer Support


Ease of Use




Suitable for fleets


Features & Technology



  • Mobile App
  • Fleet Tracker
  • Direct Sign-Off
  • Crash Detection
  • Mechanic Portal


  • Once in a while, it will switch the driver from off duty to on duty for no reason
  • The Trip replay feature could be laid out better to display multiple trips at once on the map rather than going through each trip at a time
  • A little slow at times with loading breadcrumbs
  • The map may not load sometimes


fleet complete eld

Fleet Complete is designed as an advanced suite of tools for fleet tracking, asset management and also provide fleet management services for transport & logistics industry.

Are you looking for a fleet management system that’s ELD Mandate compliance?

You’ve come to the right place!

Not only FMCSA approved, but Fleet Complete also offers high-end features.

With these tools, you can track all your company assets around the clock with the full range of features the Fleet Complete offers.

Features overview

This unique tools streams feeds to your monitor from the dashboard camera.

And therefore, allowing you to track the activities of your employees on the road and also helped them to make better driving decisions.

The company additionally digitizes the workflows for distribution and delivery.

Also, its tracking solution provides you with electronic forms which could be presented to customers and have them sign digitally.

With this, on-site paperwork can be avoided, and field efficiency improved.

As a result, the solution ensures the safety of your personnel, keep your customers happy, and maintain compliance with government regulation.

And also, this assets tracking solution software can be accessed from any PC, browser, or smartphone devices.

Thus it has become one of the solutions to provide a single software platform for fleet, in-field workforce, and mobile asset tracking.

Benefits of Fleet Complete Services

Fleet Complete services allow you to:

  • Monitor driver behavior
  • Manage your orders electronically
  • Reduce your company’s carbon footprint
  • Use dashcams to capture driving violations
  • Monitor ECM (Engine Control Module) Data
  • Dispatch the closest available driver electronically
  • Reduce fuel, maintenance, and other operational costs
  • Comply with the ELD mandate with the BigRoad ELD app
  • Track in real-time and manage your fleet, assets, and workforce

Overview of Fleet Complete’s Fleet Management Services for Transport & Logistics Industry

For companies of all sizes, Fleet Complete provides a cloud-based fleet management solution.

Therefore, the fleet management solution used in many sectors, such as oil and gas, government, engineering, manufacturing, and much more.

This Tracking solution suite comes with different modules for fleet management, such as fleet tracker, resource tracker, asset tracker, fleet sharing, time tracker, and mobile app.

Constant Asset Tracking

Fleet Complete allows you to always be on top of things in your company and thus enable you to manage your fleet effectively.

Its GPS tracking units can connect a wide variety of wires to any vehicle model. As such, you can make sure your drivers are safe.

It also provides you with an unparalleled view of the driving behaviors of your drivers, and with this, you can help them to avoid violations.

The fleet management solution suite comes with an in-cab voice coaching capable of helping drivers to make the optimal decisions when driving.

Also, the Asset Tracker feature offers full visibility of assets by allowing users to remotely monitor vehicles fuel level and device charging status at any time.

Likewise, the FieldWorker module allows fleet company workers to store data in a centralized database and to operate online and offline.

Once the software has a connection to the internet, data is instantaneously synced, and this process could also be encrypted using RSA standards.

fleet management

Organized staff on the field

You can supervise your field staff remotely from your office with the Fleet Complete tracking solution due to the comprehensive task management module in this suite.

This feature also allows you to assign tasks and monitor progress to ensure that they are finished on time.

Besides, the software has digital forms that set the stage for paperless processes from the office to the field. Thus increases efficiency and improves the accuracy of data entry.

Optimized and Maximized Investments

With this Fleet management solution, you can maximize your investments by keeping your assets in the perfect possible form.

Fleet Complete has a wide variety of tools for asset management.

And one of them is the asset tracker that allows you to know the location of any company assets.

The asset tracker allows fleet managers to enhance their staff accountability as well as prevention of theft.

Enhanced worker’s safety

Compliance with ELD mandate and all local, states and federal regulations involves ensuring that your drivers are safe when on the job.

However, you can achieve this with the help of this fleet management solution by viewing driving routes through a dashboard camera.

And you can, therefore, help your drivers when you notice prolonged inactivity or when they send out distress alerts.

Easy Courier Process

Fleet Complete is also intended to improve distribution processes and delivery.

And this is done by automating multi-leg routing algorithms for optimized paths that will allow the drivers of the vehicles to reach their destinations more quickly.

The fleet management software solution also promotes electronic signatures which help your customers add signatures to the digital forms.

With this, in a matter of minutes, the user can be on their ride to their next destination.

Fleet Sharing

Fleet sharing feature enables fleet managers to standardize their fleet by identifying the number of idle vehicles and using the virtual reservation manager to put them to use.

They can also track the location of the vehicle, book status, and likewise pull reports to assist in planning the use of resources and also optimize the balance sheet.

The Resource Tracker App allows access to the Asset Tracker on Android and iOS mobile devices.

And the fleet management solution also provides developer APIs for third-party applications integration.

fleet tracking

Fleet Complete Features

  • Integrations
  • Fleet Tracker
  • Digital Forms
  • Asset Tracker
  • ELD Compliance
  • Video Telematics
  • Mobility Platform
  • AT1 Asset Tracker
  • Vehicle Inspections
  • Lone Worker Safety
  • On-Site Asset Safety
  • Vehicle Maintenance
  • Dispatch Optimization
  • Drum Rotation Monitoring
  • Driver Safety Management
  • Trailer Capacity Monitoring
  • Task Assignment & Tracking
  • Courier Process Management

New Features

Fleet complete continue to add more update and features to its services to make their customers happy with their services.

Ford Data Services Integration

This Ford Data Service integration gives Canadian fleet owners a much more feature-rich and versatile connected vehicle implementation through their, factory-fitted telematics hardware from Ford.

Using OEM (original equipment manufacturer) grade data, this new feature offers vital, data-driven insights as well as for analytics to fleets that need to reduce total ownership costs, while optimizing vehicle use and uptime.

Fleet managers will be able to control all of their equipment on a single platform and get activation of the software over the air.

And this enables them to start using the advanced features right away for their telematics-equipped Ford vehicles.

Vehicles equipped with standard telematics equipment in all Model Year 2020 and existing Ford vehicles, will be able to upgrade without extra hardware and related costs and have full access to the Fleet Complete network.

Smart Mobility Solutions

Fleet Complete collaborate with Telia to expand Smart Mobility Solutions.

The collaboration brings a range of smart mobility solutions under one unified IoT platform that helps Denmark’s fleet-owned businesses to cut costs as well as fuel emissions through more extraordinary operating performance.

Fleet Complete helps small business owners as well as fleet operators increase efficiency, enable scheduling and dispatch decisions more effectively and strike the right balance between reducing costs and improving margins.

BlackBerry Radar

The BlackBerry Radar feature helps the fleet manager to know the current extra load capacity on the way.

Therefore, helping them to take preventive action against environmental conditions such as temperature, humidity, and air pressure.

BlackBerry Radar was developed to resolve the gaps in transportation and trailer monitoring related to transport and logistics management.

Thus, enable users to be well-positioned and expand their company and also give customers the best Service.

Features include comprehensive trailer visibility, and cargo monitoring, etc.,

And thus, providing fleet features that provide detailed tracking and mileage to help government initiatives, such as; environmental regulations such as carbon emissions, miles driven taxes, road user charges, and hours of Service.

Fleet Complete User Reviews

Many companies who are using the Fleet Complete platform to manage their fleets and routes regularly have reviewed the company’s services and products.

Many of these companies with multiple drivers vary in size from small to medium businesses.

The following are user reviews of the company.

What is Good About Fleet Complete Service?

Customers who provided an excellent review to Fleet Complete said it enables them to monitor their fleets efficiently as well as their respective work tasks.

Many of them also stated that Fleet Complete client notification tools help to enhance their business operations.

Other customers who provided Fleet Complete with a useful review said it allows them to track their fleet and all processes in real-time.

Users also appreciated the field staff management tools that enable them to track and assign tasks effectively.

One of the main features users consider when using Fleet Complete is its ease of use.

The user interface (UI) of the fleet management solution is designed to allow users to view the vehicles on the integrated map screen in real-time.

Numerous users appreciate the function of tracker’s Team Management features.

The app enables employees to be assigned drivers remotely to the available assignment, and get the details they would need to arrive on time at the venue.

And this helps reduces separate calls to each drive, and thus making dispatchers more effective.

Upon completion of the assigned task, the client and home office will be informed, and the details may also be included in reporting metrics.

Overall Fleet Complete Consumers are pleased with the company fleet management solutions that allow them to reduce the time it takes to delegate their drives to specific tasks and maximize the efficiency of their fleet.

The myriad of reporting tools offered new insights into methods to improve efficiency and also help to cut costs.

Even in detecting stolen assets, the tracking feature was used to save businesses money from replacing missing equipment.

What isn’t right with Fleet Complete Service?

However, many users have found problems with Fleet complete’s services, just like with any other software solution.

Customers who provided negative feedback to Fleet Complete protested regarding mobile app glitches as well as bugs that cause delays in job completion.

They also noted inaccurate route predictions that negatively influenced their delivery schedules.

Some other users who gave negative reviews said its GPS tracker is sometimes inaccurate and they experience problems in logging mileage as well.

They also claimed that these issues could not be solved even, by the Fleet complete customer support team.

Often, the signal may be lost, which causes more problems with real-time monitoring of vehicles.

And this causes regular reboots every week, which increase the prep time before trucks can be dispatched.

Also, many of the problems users have faced are inaccurate maps that cause delays when trucks are sent on incorrect routes.

However, the company has solved many of the problems reported concerning the GPS Navigation system.

Likewise, Fleet Complete has solved several of these earlier problems and drawbacks through technological updates and a partnership with numerous map solutions.

Since the company’s fleet management solution is cloud-based, the system can be modified more often to ensure the most up-to-date data is being used.

Overall, the users conclude that the pros of the Fleet Complete fleet management solution outweigh the cons effects.

The automation and position tracking components will help your business make efficient use of vehicles so you can get organized and meet deadlines throughout the workday.

Fleet Complete is one of the powerful fleet management solutions with such features and monitoring capabilities, which can allow you to maximize productivity that can give your growing company the edge it needs to remain competitive.

Pricing Plans

Fleet Complete is a robust software that enables fleet managers to monitor their driver’s activities from a single platform.

And the company has not publicly provided pricing information about their services.

Therefore, if you’re keen on learning more about their pricing plan, you may ask for a demo and request for custom pricing.

  • Mobile App
  • Fleet Tracker
  • Direct Sign-Off
  • Crash Detection
  • Mechanic Portal
  • Quick Inspection
  • Video Telematics
  • Web-Based Maps
  • Real-Time Feedback
  • Fleet Performance Monitoring
  • Once in a while, it will switch the driver from off duty to on duty for no reason.
  • The Trip replay feature could be laid out better to display multiple trips at once on the map rather than going through each trip at a time
  • A little slow at times with loading breadcrumbs
  • The map may not load sometimes

Choosing the right GPS tracking solution for your fleet may be difficult. However, we are here to help in this situation. Kindly fill our consultation form, and we will get back to you in no time.

BigRoad Acquisition by Fleet Complete

fleet complete big road

On 22 March 2017, Fleet Complete, a major international IoT provider of mobile workforce technology and fleet telematics, continues in its business advancement.

And this advancement in their services was due to the acquisition of BigRoad, a major provider of HOS and compliance solutions.

Although these acquisition terms were not made public, however, this collaboration allowed Fleet Complete to serve North Americans with one of the best FMCSA compliance platforms for electronic logging devices (ELD) in the industry.

BigRoad address HOS regulations enforced on the commercial motor vehicle (CMV) industry.

The company published one of the very first portable HOS apps – the BigRoad Mobile App.

And currently, it is one of the most downloaded HOS application available, with over 480,000 downloads.

On Google Play and iTunes, it continues to enjoy positive reviews, and which therefore strengthening its market-leading role.

Features of Fleet complete BigRoad ELD Solution

Among the most inexpensive ELD devices available on the market is BigRoad ELD. Although it is quite simple to use, it doesn’t have some advanced features.

This Fleet complete BigRoad ELD Solution is best for small business and owner-operators in need of something easy to stay compliant.

Users also like the Fleet complete BigRoad ELD Solution because there are no initial charges except the device’s cost.

The ELD solution requires less than fifteen minutes to set up, making this solution appropriate for owner-operators.

BigRoad is a renowned stand-alone application that allows truck drivers to keep logs on their mobile phone.

More lately, they added ELD hardware to enable the app to connect to data from the vehicle engine.

And as an easy, user-friendly, affordable ELD solution, this device always shines.

There aren’t many additional bells and whistles, and it does the job of keeping log compliance comfortable at a low cost.

Below are the top features of the Fleet complete BigRoad ELD Solution.


One of the good things about the EDL solution mobile app is that it’s simple to use.

It includes a presentation of driver’s hours of service and also how many hours they have left to avoid violation.

And as a driver, the device allows you to edit your logs as needed.

Therefore, the solution comes with extra features that display location and traffic, such as Google maps.

The very first disadvantage is the absence of GPS navigation unless you download the app for that. And that is where fleet Complete management services come into play.

Two-way Messaging

Fleet complete BigRoad ELD Solution app enables two-way messaging between the driver and the fleet manager.

It also enables a driver to interact via text with the other company drivers. And from the message screen, the user can also launch a new chat.

Drivers can quickly look up the incoming recap hours. Besides that, from the device, the user can fax, print or email logs.

There was also an inspection form that makes it possible for the user to verify when an inspection has been carried out.

Apart from that, if there are defects, it makes it possible for the user to comment.

Easy inspection

During an inspection, everyone using the Fleet Complete- BigRoad App will have no issues, and this is because you have an advanced tool at your disposal.

As a result, the driver only needs to sign the inspection form to show that an inspection has been completed.

Also, a driver can create logs from the device and then send them by fax, email or even print them. They can also make any changes or leave a comment in case of any errors.

ELD Card

You would have this card’s digital copy or printed. And it will direct you about how to use the DashLink and guides on what to do if a problem occurs.

Besides that, it also suggests how to use the DashLink tool to do a roadside inspection.

And If you’re not sure how to install and connect your DashLink DL-200 device to the BigRoad mobile phone app, you can see directions on the website of BigRoad.

Rather than keeping a hard copy in your vehicle, store the soft copy on your mobile phone for easier access.

The Dashboard and Web App

The dashboard and Web App may look obsolete, but it’s a very user-friendly platform.

The web dashboard is quite simple to use, and for fleet managers, it comes with some very significant features.

The online dashboard offers real-time GPS tracking for all trucks equipped with the BigRoad ELD.

And thus become a useful tool for dispatchers, owner-operators, and fleet managers.

In addition, the Web App enables dispatchers to transmit and receive messages from any driver using the BigRoad App.


The smartest thing regarding the BigRoad ELD is that it’s also a plug and play E-Log tool.

This ELD solution unit is a small black box linked through an adapter to the JBUS diagnostic port of a truck.

And it comes with connection wires based on the type of vehicle. The 6-pin and 9-pin plug are by far the most widely used connection cables.

Bluetooth Connection

The device uses Bluetooth connection to send data to the Big Road E-Log App rather than 3G wireless networking.

It doesn’t use separate hardware, so it’s called Buy Your Own Device (BYOD).

Therefore, you can effortlessly download the App, which uses any Android or Apple device to transfer the engine data back to the ELD.

And it also gives the owner-operator and fleet managers a lot more flexibility and options.

The drawback of Fleet Complete – BigRoad ELD Solution

The IFTA report showing miles driven by the state is another exciting feature that comes with the ELD solution.

However, some significant features are unavailable, and this includes downtime reports, MPG on the road (miles per gallon), and DVIR alerts.

And likewise, It lacks the ‘engine diagnostic fault code’ feature, and this can be found in many other ELD solution.

BigRoad ELD Pricing

There is a monthly price of $15 per user for accessing BigRoad. This amount, however, isn’t for the App itself, as the App is free.

The free version of the software, however, will not give you access to all the features this ELD system would provide.

You will have to pay an additional $10 per truck each month if you really want to experience the unlimited access and features.

And this implies that the total one-time price per month is $25 per truck plus $199 for your preferred mounting device.

Therefore, if you don’t need many people to access the dashboard, this is a reasonable monthly rate per truck.

  • Low cost
  • User-friendly
  • Easy to install
  • In-app two-way messenger
  • Send logs and supporting documents via email
  • Capture documents & photos with the device camera
  • Supports US FMCSA, DOT, and Canadian HOS rules
  • Lacks many standard non-HOS features
  • Easily disabled

If your phone or tablet battery is low, the GPS location will be checked less often by the app.

Our Final Takes on Fleet Complete

Fleet Complete offers excellent solutions for fleet management for companies of all sizes. Its features also include driver management, vehicle and mileage tracking, and more.

After its expansion into Europe in 2015 and Australia in 2016, Fleet Complete’s acquisition of BigRoad is the result of the rapid expansion of the company.

Also, Fleet Complete got the Greater Toronto Area Top 100 Employer Award, acknowledging its place as one of the technology industry’s most forward-thinking businesses.

Fleet Complete collaboration with BigRoad squarely sets its ELD and HOS solutions as one of the best in the sector.

And thus, striving to lead the worldwide market with a superior and thorough telematics platform for business of all sizes.

Moreover, if you need help in making a decision on which fleet tracking solution is best for you, kindly fill our consultation form, and we will help you find the best suitable one for your business.

Electronic logging devices options

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About the author

Robert Rigman

Robert Rigman

Former independent OTR trucker that left the road to dedicate his time to research new technology for the transport industry. When the ELD Mandate was approved many questions and daily challenges came up and there was no answer to them. ELDdevices.net was born from the combination of my passion for trucking and my affinity for research and writing.

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