PeopleNet ELD
$1,200 (per vehicle) + $43 monthly feeThe PeopleNet ELD has been around longer than most electronic logging devices, and it continues to be widely used in trucking today. Owned by Trimble, the system combines reliable compliance tools with strong fleet management features like driver performance monitoring, messaging, and detailed reporting.
While many drivers are familiar with its platform and PeopleNet ELD login system, the biggest question for fleet managers is whether the higher cost is worth it. PeopleNet remains one of the pricier options on the market, but it also delivers advanced capabilities and consistent updates that keep it competitive against newer ELDs.
Also, before you decide, you might be interested in learning more about two of our top picks for ELD devices, such as Motive (formerly Keep Truckin) or EROAD Ehubo.
If you are considering PeopleNet for your fleet, this article helps to understand how it works in practice, where it excels, and where it may fall short.
People Net Logs is a well-known ELD among truckers; in fact, it is one of the oldest-rated ELDs.
Overview
Before electronic logging devices, drivers had to record hours of service and miles by hand. Systems like the PeopleNet ELD changed that by automating compliance and simplifying recordkeeping for both drivers and fleet managers.
PeopleNet is part of Trimble, a global technology company known for its work in transportation, construction, and other industries. That backing gives the device a level of stability and support that many fleets look for when choosing an ELD.
The PeopleNet ELD also connects seamlessly with the PeopleNet Fleet Manager platform, creating a single system for compliance, driver communication, vehicle data, and reporting. This integration is one reason it has remained a popular choice, especially for larger fleets that want all-in-one visibility.
One limitation worth noting is connectivity. While the device supports 4G LTE, it has not yet been upgraded for 5G, which some competitors are starting to roll out. For fleets planning long-term investments, this is an important detail to consider.
- Notable features such as Monitoring and Messaging, 4G LTE Cellular Communication, and the PeopleNet Platform
- Great support
- Advanced operating system
- Familiarity among drivers
- A large number of advanced features
- Customizable features to meet fleet needs
- Reliable Logging Device
- Backed by PeopleNet ELD support and 15 years of experience
- FMCSA-compliant
- Large touchscreen display
- Built-in GPS receiver
- Driver log Pre-trip inspection checklist
- Post-trip inspection checklist
- Driver fatigue warning system
- Fuel efficiency monitoring system
- Fleet management dashboard
- Real-time monitoring of driver behavior, such as harsh braking, acceleration, and sharp turns, helps fleet managers address safety concerns and reduce fuel costs
- Highest installation cost in the industry
- The subsequent monthly service fee is also high
- Time-consuming installation process
- Some users report occasional signal loss in remote areas
Features
To use the features of the People Net ELD device, the driver must log in to the platform. Once logged in, the driver can navigate through an impressive list of features, which you can see below.
- Maintenance Management
- Mileage Tracking
- Motor Pool
- Routing
- Tire Management
- VIN Lookup
- Work Order Management
- Dispatch Management
- Employee Management
- Fuel Management
- GPS Tracking
- Incident Reporting
- Vehicle management
- Driver management
- Vehicle maintenance
- Inventory management
- Vehicle Financing
- Claim management
- Trip management
- Fuel management
- Real-time diagnostics
- Mileage tracking
- Accident tracking
- Dispatch management
- Navigation and routing
Recent updates have made the interface easier to navigate, especially for drivers who are new to ELD systems. The touchscreen menus are straightforward, icons are clear, and key details like hours of service and remaining drive time are easy to find.
Drivers can also use in-cab navigation to plan better routes, which helps reduce unnecessary fuel use and wear on equipment. Fleet managers benefit from the reporting and communication tools, which allow real-time tracking, alerts, and messaging between drivers and the back office.
Overall, PeopleNet’s feature set is designed for fleets that want more than just HOS compliance—it offers a complete view of performance, safety, and efficiency.
Main Features of PeopleNet ELD
The PeopleNet ELD is known in the trucking industry for being more than just a compliance tool. Backed by Trimble, it combines electronic logging with fleet management features that help both drivers and managers work more efficiently.
Here are some of the main features that stand out:
Hour of Service Compliance
One of the most important functions of PeopleNet electronic logs is automated Hours of Service tracking. The system records driving time directly from the engine, ensuring accuracy and reducing the risk of violations. For drivers, this eliminates the hassle of manual log entries, while for fleet managers, it guarantees that compliance data is always up to date and audit-ready.
If you would like help to see which ELD is best for your needs, fill out one of our free consultation forms for a free consultation.
ELD Compliance & User Interface
PeopleNet ELD is fully compliant with FMCSA regulations, and its driver log system is simple to use. The interface includes a log summary, violations reports, route information, fuel consumption tracking, and even payroll availability reports. With its large touchscreen and straightforward menus, drivers can quickly check their duty status or available hours without confusion. The system sets a high standard for usability in fleet performance management.
Monitoring and a Messaging Function
The device includes a built-in messaging system that makes communication between drivers and dispatch fast and reliable. Fleet managers can send updates, route changes, and alerts directly to the cab. At the same time, the ELD tracks driver performance, including fuel use and efficiency. This combination allows managers to reduce operating costs and address performance issues early. Some fleets also use optional integrations like cameras and advanced navigation to expand monitoring capabilities.
4G LTE Cellular Communication
Connectivity is a key part of the Trimble PeopleNet ELD. Operating on a 4G LTE network, it allows instant access to logs, diagnostics, and communication tools from almost anywhere. This helps managers and drivers stay connected without delay. However, fleets should note that the system does not yet support 5G, and some users report occasional signal loss in rural areas.
Engine Data Efficiency
One of the strongest features of PeopleNet ELD is its ability to pull detailed data directly from the engine. The device tracks speed, tire pressure, fault codes, and overall engine efficiency. Recent updates have added real-time behavior monitoring for idling, harsh braking, and sharp turns. This data helps managers reduce fuel waste, improve driver safety, and avoid costly repairs by catching issues early.
Comparative KPI Reporting
Fleet managers praise PeopleNet ELD for its reporting capabilities. The system allows real-time and historical KPI analysis, making it easier to measure long-term performance trends. Reports can include fuel efficiency, idle time, RPM, emissions, and driver behavior metrics. These can be accessed through the platform or sent directly to email. With these insights, managers can make better-informed decisions that improve efficiency and compliance across the fleet.
Customer Support
Another reason PeopleNet remains popular is its customer service. Backed by Trimble, the company provides live support along with training resources, including ELD video guides. This ensures fleets have help when they need it and that drivers can quickly get answers in case of issues. Recent updates have also introduced new features such as Line 4 Log Auditing, Weigh Station Bypass, and OEM Embedded Display Integration. Combined with the existing support and reliability, these enhancements make PeopleNet ELD a strong contender for fleets that want a long-term solution.
The Reporting Options on this Device
One of the strongest features of the PeopleNet ELD is its reporting system. Instead of focusing only on compliance, it gives both drivers and fleet managers a wide range of reports that can be customized to fit different needs.
DVIR and HOS Reporting
The system automatically generates driver vehicle inspection reports (DVIR) and Hours of Service logs to ensure FMCSA compliance. These reports make it easy to prepare for audits and keep detailed records without extra paperwork.
Driver Logs and Violations
Drivers can view their profiles and check available hours, duty status, and any violations. Managers can review driver logs for periods ranging from daily activity to 6–12 months of history. This makes it easier to track performance and correct issues before they become costly.
Payroll and Mileage Tracking
The platform also supports payroll reporting, with weekly summaries that simplify driver pay calculations. Mileage reports are available as well, making fuel tax filing and overall cost management more accurate.
Real-Time and Historical Reports
Fleet managers can access both real-time data and long-term reports, which helps in identifying patterns such as excessive idling, fuel usage, or driver performance trends. Reports can also be sent directly to email for faster access and easier sharing across the team.
Comprehensive KPI Insights
Beyond basic logs, PeopleNet electronic logs provide detailed KPI reporting. Metrics like fuel efficiency, idle time, speed, and RPM are included, giving managers the ability to benchmark fleet performance and identify opportunities for improvement.
By combining compliance data with performance insights, PeopleNet ELD reporting makes it easier for fleets to stay audit-ready while also finding ways to reduce costs and boost efficiency.
What Makes People Net ELD One of the Best
PeopleNet ELD has earned its place as one of the most trusted logging devices in the trucking industry. While it comes at a higher price than many competitors, the system is built for fleets that want reliability, advanced features, and strong long-term support.
One of its biggest advantages is the balance between compliance and fleet management. The device doesn’t just track Hours of Service; it also gives fleets tools for monitoring engine performance, driver behavior, and fuel efficiency. Real-time tracking allows managers to see where trucks are, predict arrival times, and catch issues before they affect operations.
The interface is familiar to many drivers, which makes adoption easier. For managers, the reporting system provides deep insights into safety, compliance, and costs. This combination allows fleets to improve efficiency while staying on top of FMCSA regulations.
PeopleNet ELD is also backed by Trimble, a company known for delivering reliable technology solutions across industries. Fleets using the system benefit from responsive customer support and access to continuous updates, including new telematics features and integrations.
Over time, the investment in PeopleNet can pay off by reducing downtime, lowering fuel expenses, and improving driver safety. For fleets that prioritize long-term stability and advanced management tools, it remains one of the strongest ELD options available.
Pros and Cons of People Net ELD
Pros of PeopleNet ELD
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Advanced Features: Includes real-time diagnostics, driver performance tracking, fuel monitoring, and safety tools.
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FMCSA-Compliant: Fully aligned with the ELD mandate, ensuring fleets meet regulatory requirements.
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4G LTE Connectivity: Provides reliable communication across most regions with fast data transfer.
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User-Friendly Interface: Large touchscreen display and clear menus make it easy for drivers to manage logs and duty status.
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Comprehensive Reporting: Offers detailed reports on HOS, payroll, fuel usage, and driver behavior.
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Built-In GPS: Supports accurate location tracking and route optimization.
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Customizable Options: Can be adapted to suit different fleet sizes and operational needs.
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Reliable Support: Backed by Trimble, with live customer service and training resources.
Cons of PeopleNet ELD
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High Initial Cost: Around $1,200 per vehicle for installation, one of the steepest in the industry.
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Monthly Fees: Service plans average about $43 per truck, which can add up quickly for large fleets.
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Installation Time: Requires professional setup, which can be time-consuming and may disrupt operations.
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Connectivity Gaps: Some users report signal loss in rural or remote areas.
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No 5G Compatibility: Currently limited to 4G LTE, while some competitors are already introducing 5G-ready devices.
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GPS Accuracy Issues: A few users note that maps and location services can sometimes be outdated.
Comparison With the Competition
When compared to other ELD providers, PeopleNet stands out for its advanced telematics, strong reporting system, and integration with Trimble’s wider fleet management tools. It is particularly well-suited for larger fleets that want more than just compliance.
Compared to providers like Geotab or Omnitracs, PeopleNet offers a highly reliable 4G LTE connection and deeper reporting features. However, competitors have begun rolling out 5G-ready devices, which could make them more future-proof for fleets investing long term.
PeopleNet’s biggest advantage is its combination of compliance and fleet management. While some ELDs focus mainly on logging hours, PeopleNet delivers real-time diagnostics, driver behavior monitoring, messaging, and KPI analysis all in one system. This all-in-one approach reduces the need for multiple platforms and gives managers a clearer view of operations.
On the other hand, the price point is where PeopleNet often loses ground. The installation and monthly fees are among the highest in the industry. For small fleets, alternatives like Motive or EROAD may offer a more budget-friendly solution with simpler setups.
In short, PeopleNet ELD is one of the most complete and reliable systems available, but fleets should consider whether they need its advanced capabilities or if a lower-cost competitor may be enough for their operations.
PeopleNet ELD Cost
One of the main drawbacks of PeopleNet ELD is the price. It is considered one of the most expensive options in the industry, both in terms of installation and ongoing service.
The average upfront cost is around $1,200 per vehicle. On top of that, fleets pay about $43 per truck each month for the service plan. This combination makes it a heavy investment, especially for small fleets or owner-operators who are working with tighter budgets.
Installation also requires professional setup, which adds both time and expense. For some fleets, the lengthy installation process can cause temporary disruptions in operations.
Despite the high cost, many larger fleets find that PeopleNet’s advanced features, reporting options, and integration with Trimble’s platform make the investment worthwhile. Over time, savings from reduced fuel waste, better compliance, and improved safety can help offset the price.
For small and mid-sized fleets, however, the high upfront expense may be difficult to justify. Competitors such as Motive or EROAD provide lower-cost alternatives that still meet FMCSA requirements, though they may not include the same depth of data and fleet management tools.
In the end, the value of PeopleNet ELD depends on fleet size and needs. For large operations that want detailed insights and a platform built for long-term use, the higher price can be worth it. For smaller fleets, the cost may outweigh the benefits.
Is the Hefty Price Justified?
With an upfront cost of about $1,200 per truck plus monthly fees around $43, PeopleNet ELD is one of the priciest devices available. The question many fleets ask is whether those costs are worth it.
For larger fleets, the answer is often yes. PeopleNet’s advanced features—like detailed diagnostics, driver behavior tracking, and customizable reporting—can save money in the long run. Better fuel management, fewer compliance violations, and reduced downtime all add up to real savings that help offset the high initial price.
Another factor is long-term reliability. Backed by Trimble, the system receives regular updates and has strong customer support, which means fleets are less likely to face unexpected replacement costs or compatibility issues. The addition of advanced telematics features in recent updates has further strengthened its value.
For smaller fleets or owner-operators, however, the upfront investment can be harder to justify. Alternatives on the market provide the core compliance features at a much lower cost, though they may not offer the same depth of fleet management tools.
In short, the PeopleNet ELD price is high, but it reflects the device’s capabilities. For fleets looking at short-term savings, it may not be the best fit. For those focused on long-term efficiency and comprehensive management, the cost can be well worth it.
People Net Outage and Reboot Issue Fixed
Between 2018 and 2020, many fleets using PeopleNet ELD experienced disruptions caused by a software-related clock synchronization issue. The problem led to unexpected reboots, slower login times, and occasional outages.
Trimble quickly addressed the issue with repair patches and system updates, restoring stability to the platform. Since then, PeopleNet has improved its software to prevent similar problems and enhance reliability.
Today, the system runs smoothly and continues to receive regular updates. While the outage period caused frustration for some fleets, those issues have been resolved, and PeopleNet remains a dependable ELD solution.
5G Compatibility and Future Updates
PeopleNet ELD currently operates on a reliable 4G LTE network, which provides strong connectivity for most fleets. However, it does not yet support 5G. This is becoming an important consideration as more competitors, including Geotab and Omnitracs, begin rolling out 5G-ready devices.
For fleets investing in long-term telematics solutions, the lack of 5G compatibility could be a limitation. While 4G LTE is still widely supported and reliable, 5G networks offer faster speeds, lower latency, and better performance in dense or remote areas. Over time, fleets may see 5G as an essential feature for future-proofing their systems.
On the positive side, PeopleNet continues to release updates that expand functionality and strengthen its platform. Recent enhancements have included advanced telematics tools, improved engine diagnostics, and additional integrations with fleet management systems. These updates show Trimble’s commitment to keeping the PeopleNet ELD relevant in a rapidly changing market.
Fleets considering PeopleNet should weigh the strength of its current features and support against the fact that it has not yet transitioned to 5G. For now, the device remains reliable, but managers looking several years ahead may want to keep an eye on Trimble’s roadmap for 5G adoption.
Quick Recap of PeopleNet ELD eDriver Logs
PeopleNet has expanded its platform with eDriver Logs, designed to give drivers and fleet managers easier access to compliance data. The system now runs on Android devices and supports cloud storage, which means information is always backed up and available when needed.
The flexibility of the Android platform allows drivers to connect through both smartphones and PeopleNet ELD tablets, making it easier to stay compliant on the go. Cloud integration also ensures that managers can review logs in real time, no matter where their drivers are.
The PeopleNet ELD portal app is available for both iOS and Android, giving fleets full mobility and better connectivity. Through the app, users can manage logs, view compliance reports, and access other key tools without being tied to the in-cab device.
This approach makes the PeopleNet eDriver Logs system more versatile and user-friendly. By combining mobile access with the reliability of Trimble’s backend platform, it ensures fleets have complete visibility and drivers have the tools they need to stay compliant and efficient.
User Reviews
When evaluating an ELD system, firsthand experience from drivers and fleet managers is one of the best ways to understand how it performs in the real world. PeopleNet ELD has been on the market for years, which means there’s no shortage of feedback from those who use it daily.
Positive Feedback from Fleets
Many long-haul drivers and large fleet operators highlight PeopleNet ELD’s dependability. The system’s large display and simple menus make it easy for drivers to log in, check available hours, and stay compliant without extra training. This is especially valuable for fleets with a mix of experienced drivers and those newer to ELD systems.
Fleet managers with years of experience in compliance management often mention the strength of PeopleNet’s reporting tools. The ability to pull historical driver logs, analyze fuel efficiency, and monitor driver behavior has helped many fleets cut costs and avoid violations. Several industry experts also note that PeopleNet’s integration with Trimble provides additional credibility, since the company is known for long-term technology support.
Challenges Noted by Users
That said, not all reviews are glowing. Some fleets point out that the system can feel dated compared to newer, more modern ELD platforms. While the 4G LTE connection is stable, the lack of 5G support makes some managers question whether the system will remain competitive over the next decade.
Drivers in remote areas have also reported occasional signal loss or delays in GPS tracking. In addition, smaller fleets sometimes find the interface less intuitive than alternatives like Motive, which are designed with simplicity as the priority.
Building Trust in the Industry
Despite these concerns, PeopleNet ELD remains widely used by large fleets, especially those who prioritize long-term stability over cutting-edge features. Its strong track record, regulatory compliance, and backing from Trimble make it a trusted choice in the industry.
For fleets considering an ELD, reviews suggest weighing cost against long-term benefits. Those who need advanced reporting and reliable support often find PeopleNet worth the investment, while smaller operations may prefer a more affordable and lightweight solution.
Summary of Specs and Features
The PeopleNet ELD comes with solid hardware and software specifications that reflect its role as a professional-grade fleet management tool. Unlike lightweight plug-and-play devices, this system is built for long-term use across large fleets that need durability and accuracy.
Key Hardware Specs
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Screen: 7-inch color TFT LCD with a resolution of 1024×600 for clear visibility in the cab
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Brightness: 500 nits minimum, designed for readability in daylight
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Response Time: 20ms, ensuring smooth navigation between screens
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Dimensions: 9 inches wide, 6.2 inches long
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Temperature Range: Operates reliably in extreme conditions, from -20°C to 70°C when on external power
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Connectivity: Equipped with antennas for cellular, Wi-Fi, GPS, and Bluetooth
Performance Features
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Designed to operate at 90% productivity even under maximum load
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User interface built on J1939 CAN protocol for strong engine data communication
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Real-time diagnostics and reporting ensure accuracy during inspections or audits
Practical Use in Fleets
Drivers often point out that the display is large enough to be readable at a glance, which helps reduce distractions. Fleet managers value the wide operating temperature range and durability, especially for trucks that run across different climates year-round.
Because it is backed by Trimble, the system receives consistent updates to keep reporting tools, diagnostics, and compliance features aligned with FMCSA requirements. This trust in ongoing support makes it a safer long-term investment compared to smaller ELD providers that may not keep up with regulatory changes.
In short, the specs highlight why PeopleNet ELD continues to appeal to larger fleets: it is durable, precise, and engineered for heavy use. While smaller fleets might find the setup more complex than plug-and-play devices, for long-haul carriers and enterprise operations, the hardware and software specifications ensure reliability over time.
Wrapping Up: PeopleNet ELD for Enhanced Fleet Management
PeopleNet ELD has proven itself as one of the most durable and feature-rich logging devices available today. Backed by Trimble, it combines compliance with advanced telematics, giving fleets tools for safety, efficiency, and long-term planning.
Its biggest strengths are reliability, deep reporting capabilities, and integration with fleet management systems. These make it a strong choice for large operations that want more than just HOS tracking. Real-time diagnostics, driver behavior monitoring, and customizable reports provide managers with the insights needed to cut costs and improve safety.
The main drawback remains price. The high upfront installation cost and monthly service fees put PeopleNet among the most expensive ELDs in the market. For smaller fleets, that expense may outweigh the benefits. However, for fleets that can afford the investment, the system’s stability and long-term support often justify the cost.
User feedback, combined with its long track record, suggests that PeopleNet is a reliable choice for carriers that prioritize accuracy, compliance, and operational efficiency. While competitors may offer cheaper or more modern alternatives, PeopleNet remains trusted by many of the largest fleets in the industry.
For carriers deciding on an ELD solution, the decision comes down to scale and priorities. If you want a robust, long-term platform with proven reliability, PeopleNet ELD continues to be one of the best options available.
Finding the best ELD system may be time-consuming and stressful for many.
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PeopleNet FAQs:
How do Annotate Logs on ELD PeopleNet?
To annotate logs on ELD PeopleNet, follow these steps:
- Navigate to the PeopleNet ELD platform
- Select the driver whose logs you want to annotate
- Locate the logs you want to annotate
- Click on the edit icon next to the log entry you wish to annotate
- Enter your annotation in the comments section
- Save the annotation
How do I Edit a Driver’s Logs in People Net?
To edit a driver’s logs in PeopleNet, follow these steps:
- Navigate to the PeopleNet ELD platform
- Select the driver whose logs you want to edit
- Locate the logs you want to edit
- Click on the edit icon next to the log entry you want to edit
- Make the necessary changes to the log
- Save the changes
How to Download Logs from PeopleNet?
To download logs from PeopleNet, follow these steps:
- Navigate to the PeopleNet ELD platform
- Select the driver whose logs you want to download
- Locate the logs you want to download
- Click on the download icon next
Can PeopleNet ELD Track Vehicle Location in Real-Time?
Yes, People Net ELD can track vehicle location in real-time.
- Log into the PeopleNet ELD platform
- Navigate to the ‘Vehicle Tracking’ section
- Select the vehicle to view its current location on the map.
How to Set Up Alerts for HOS Violations in PeopleNet ELD?
- Access the People Net ELD platform
- Go to the ‘Alerts’ or ‘Notifications’ section
- Set up parameters for Hours of Service (HOS) violation alerts
- Specify how you want to receive these alerts (email, SMS, in-app notification).
How to Update PeopleNet ELD Software?
- Log in to the PeopleNet ELD platform
- Navigate to the ‘Settings’ or ‘System Updates’ section
- Check for any available software updates
- Follow the on-screen instructions to download and install updates.
How to Resolve Connectivity Issues with PeopleNet ELD?
- Ensure the device is properly installed and powered on
- Check the network settings on the PeopleNet device
- Restart the device to reset its network connection
- If the issue persists, contact PeopleNet support for further assistance.
How to Access Driver Performance Reports in PeopleNet ELD?
- Access the PeopleNet ELD platform
- Go to the ‘Reports’ section
- Choose the ‘Driver Performance’ report
- Select the driver and the time period for the report.
How does Trimble’s ELD ensure ELD compliance?
Trimble’s ELD solutions are designed to meet the compliance standards set by the FMCSA and other regulatory bodies. They provide automated recording of driving time, HOS tracking, and support for inspections to ensure that fleets stay compliant with regulations.
What features are included in Trimble’s ELD solutions?
Features typically include GPS fleet tracking, automated IFTA reporting, driver vehicle inspection reports (DVIR), and in-cab hardware and software solutions that support compliance and fleet management.
Can Trimble ELD solutions integrate with other fleet management systems?
Yes, it offers a range of integrations with over 150 different software solutions, allowing for seamless data exchange and enhanced fleet management capabilities.
Our Take on PeopleNet ELD
PeopleNet ELD continues to be one of the most reliable and feature-rich options in the market. Backed by Trimble, it combines compliance with advanced fleet management capabilities, giving managers detailed insights into performance, safety, and efficiency.
Its strengths lie in comprehensive reporting, real-time diagnostics, and seamless integration with other Trimble tools. These features make it particularly valuable for larger fleets that need a long-term, data-driven solution.
The downside is cost. Between the high upfront installation price and recurring monthly fees, PeopleNet is one of the more expensive ELDs available. For smaller fleets or owner-operators, this can be a dealbreaker, especially when alternatives provide the basics at a lower cost.
For fleets that prioritize reliability, advanced features, and strong support, the investment in PeopleNet can pay off over time. It reduces compliance risks, improves fuel management, and enhances driver safety, making it a proven tool for long-haul success.
Ultimately, the decision comes down to scale and priorities. If you’re looking for a dependable, full-featured system with a track record of supporting some of the industry’s largest fleets, PeopleNet ELD remains a top contender.

ELD Compliance & User Interface
4G LTE Cellular Communication
Comparative KPI Reporting
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19 Responses
When it comes to PeopleNet, run don’t walk away. Make sure you get everything in writing and never take what any of the customer service people tell you. Fullfilled my 3 yr contract with PeopleNet because the service was horrible decided to go to Samsara. But needed one extra month to bridge the change over. Was told no problem I could go month to month for a monthly price. And when I was ready to stop just give them a 30 day notice. That cost me $2400. I was lied too, the guy that told me, it was his word against mine. They didn’t record that conversation and told me to read the fine print on my old contract. If you go to month to month you agree to do it for 1 year. They held me to it and billed my credit card for the full amount. Be careful working with a company that doesn’t appreciate your business and has horrible service.
Hi Sherry,
Thank you for sharing your experience with PeopleNet. We’re genuinely sorry to hear about the challenges you faced, especially regarding contracts and customer service. Your story sheds light on the importance of thoroughly understanding contract terms and being cautious with agreements, both written and verbal. By speaking out, you’re helping many others make informed decisions and potentially avoid similar situations. We appreciate your honesty and hope that moving forward, you have a smoother experience with other service providers.
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Sherry, don’t forget that your credit card can protect you! Call your credit card and dispute the charge. Explain your situation and I bet the card company can help! It won’t hurt to try!
They need to stop making ELD tablets. Such a pain in the ass, we never use it at jb hunt. Causes more headache than it does help. No ease of use whatsoever, it never works. It’s always slow. I don’t know what made them think they’re cable of making ELD devices.
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Your system….it be complicated…zold School Driver…would toss it on a roadside park trade csn…….paper logs I understsnd…your technology….I’d a pain in my ASS.ettd
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9.5
Anyone with people net systems that is have trouble send me an email I can help!!
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The most difficult and time consuming process to change duty status. It does not allow me to go to the duty status I need without going through sleeper berth or on duty status first. I have to tap the screen 5 times to change status. Its the biggest piece of excrement that I have ever tried to use.
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PPLNET is completely crap because is not compliant with latests FMCSA HOS and create safety threat by miscalculating HOS.
1, it is own PPLNET hybrid: Is counting break under 7 hours in sleeper into 14 hrs.
2, if use split break after 3rd break under 10 hrs gives to driver full 8/11/14 but it is violation. In office they have diferent log and they will count it as violation
3, after 4th break in split break cycle is throwing hours randomly
FMCSA should take it out of aproved ELD list
The worst for Owner Operators. Absolutely terrible support. Absolutely terrible billing. Absolutely the worst ELD in the industry
Do any of y’all have issues when logging in or out, changing from on-duty to off-duty and the time changes from 1 to 5 minutes, then goes back to 3 minutes. I have video of the system doing this and it cost me my safety bonus from my place of work. Will you compensate for the loss? Because what was on my peoplenet in the truck was way different then what the computer showed at the dispatch office. Any one else had this problem?
PeopleNet said that they have updated the units with the new HOS and it seems they have with the 30 minute as long as the 30 is a solid 30, no split between on/off duty. Otherwise split sleeper stopping the clock? Not so much. Since the updates, the “New HOS” don’t log, GPS isn’t correct, log-in and out isn’t working. Please check different options!!!
Worst ELD device out there. Long wait times on the phone, horrible account manager, bad customer support and they close almost all of their tickets without resolution. They’ll give your drivers bad advice encouraging them to run their log book illegal as they’re customer support are not educated on the regs. I wouldn’t recommend PeoplenNet to ANYONE. Yes, it’s that bad. They have nothing but data diagnostic events which WILL trip up a driver’s log book.
Thanks for your review. Could you say if you have changed to another ELD, if so, which ELD brand are you using now?
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0
High cost unit and extremely unreliable. Issues almost everyday. Login and logout takes forever, frequent outages while driving down the road. Takes about 2 minutes to clear a trailer # amd enter a new trailer. Best to go with Keeptruckin ELDs. They blow these guys out of the water for a fraction of the cost
The worst experience has been with the transition of the older units on the new platform with ELD’s with PeopleNet. Salespeople that set us up are no longer with the company due to Customer Service issues. Before you consider the higher cost of partnering up with PeopleNet i would call as many smaller truckers on their experiences. Morgan Van Lines is a 80 truck fleet that started out with PN in 2013 with Microsoft Platform and PN didn’t have a conversion for the final hour of 2019 right before the mandate.
I just purchased 8 2018 Freight Liners that have the Peoplenet system.
It is the ELD as well as cameras etc.
We need customer support to help us use the system.
My name is Joe Anzaldi and my company is in Lincoln RI.
800-255-4256
janzaldi@originalpizza.com
Please contact me.
Thank you, Joe
Hi Joe, have you tried contacting PeopleNet customer support? They have a phone number available 24/7. Phone: 888-346-3486 And an Email: support@peoplenetonline.com
Let us know how it works out.
Robert
Before the December 2019 update the Peoplenet units I used in our company trucks work fine most of the time. There were issues with it not logging out. But since the update the units are off line more than they are on. I have lost many hours trying to get logged on or repair an error. More than six times has it logged me on while I was off duty at home. The system even had me driving while on home break. A driver can edit the on duty, not drive time, but there’s no way to edit the on duty drive time. I’d say half the time when I come in to work I’ll log in and Peoplenet will show that I’m out of hour, even after two days at home. I could go on for a long time about how frustrating this system is but I think I’ve made my point. I have no control about what system the company I work for uses, but as a driver I will NEVER recommend Peoplenet. Also, the tables are fragile, the interface is hard to operate. The touch screen is overly complicated and the controls are too small. If you are a major trucking company with a high turn over of drivers, you’ll end up replacing the tables often. I’ve been driving trucks for over 25 years and I’m computer savvy and shouldn’t have too many issues with technology but I do with this system. What I see is a system that wasn’t designed for the audience it was intended for.
Customer Support
1
Ease of Use
0.5
Installation
0.5
Suitable for fleets
1
Features & Technology
0.5
Peoplenet is one of the worst eld you can get they have no idea what they are doing in all parts of eld they shod not be In any truck