Onfleet Full Review – Fleet Management Software

Onfleet

from $550 monthly

7.9

Customer Support

7.5/10

Ease of Use

9.5/10

Installation

9.0/10

Suitable for fleets

7.2/10

Features & Technology

6.5/10

Pros

• Transparent company and publicly lists its pricing and contract details
• It's effortless to navigate while on-site or in the app
• Excellent integration, bug-free, and flawless
• Suitable option for small businesses
• User-friendly user interface

Cons

• No profile with the Better Business Bureau
• Lacks some advanced telematics features
• Delivery processes not customizable
• Slow speed once the volume is added

Managing a massive fleet is indeed a tough task! It’s not possible for a small business team to manage all the aspects of the vehicles, drivers and assets associated with it. This is when software like Onfleet comes in handy. In today’s time and date, it has made the working of fleet businesses super easy and convenient.

Onfleet is a last-mile, cloud-based fleet management solution that provides route planning, auto-dispatching, monitoring of distribution, and customer engagement. The Onfleet app download is available for all kinds of phones, no matter whether they operate on Android or iOS.

It offers real-time driver monitoring, delivery proof messaging, and even more.

In many countries all over the world, Onfleet supports deliveries across sectors, ranging from the local supermarket, pharmacy, books, furniture, and many others. The company offers users filters and search capabilities. These enable them to navigate the platform using text, time, pick-up or delivery tasks, and status-based queries to locate drivers and customers.

Through a special feature of this software, fleet managers can also receive real-time updates on specific Onfleet tasks from their workers via an internal communication platform.

There is also custom reporting as well as for analytics system that allows the fleet manager to evaluate different metrics.

What we love the most about it is its affordability! The company provides its services monthly. Every plan includes Onfleet contact support via Onfleet email support, FAQs, Onfleet support number, and online knowledgebase.

Onfleet Features

Onfleet analyzes and handles local delivery services and simplifies processes as a cloud-based solution. Alongside this, its fleet management solution streamlines processes, maximizes capacity, and makes dispatching easier and safer. Thus, it efficiently helps businesses use online resources and intuitive functionality to make Onfleet customers happy, engaged and, therefore, more informed.

Likewise, Onfleet software enables companies to make informed decisions with quantifiable metrics and rich data. The cloud-based platform is flexible and suitable for companies of various sizes, particularly small and growing businesses.

As a result, companies can optimize business operations and enables tasks to be defined in all work units, such as drop-off, pick-up, etc. Efficient Onfleet tracking systems and automated driver identification streamline dispatch, while job operations are further tracked in real-time to improve operations efficiency.

Recent user reviews have highlighted the ease of adding new stops and switching drivers in Onfleet’s routing system. However, some users have requested more advanced features, like real-time traffic data integration for more efficient route planning. These enhancements could further improve delivery efficiency, especially in congested urban areas.

Minimalist Experience And Ease Of Usage

Rather than stuffing the fleet management apps with features, Onfleet offers a simple, streamlined experience. This would be great for small fleet owners who want to keep track of their fleet in the neighborhood. It could involve checking in on a local driver, guaranteeing timely delivery, or tracking assets as they move through the area.

Additionally, it is particularly useful for most of the last-mile distribution, the final stage of delivery to the consumers of your goods. Onfleet provides technologies that make it suitable for small fleets operating on a local scale for distribution verification, barcode scanning and route optimization.

The Onfleet fleet management solution uses the Onfleet GPS apps that are available on a smartphone so that they can be part of the Onfleet system as long as the driver has their phone with them.

Also, this ensures that certain driver ID features are built-in, making it much more comfortable than systems requiring smart keys or other authentication processes. Although it is a bit pricier than most of the other services we analyzed, it is a transparent company that states all its pricing and contract details on its webpage.

Benefits Offered By Onfleet

Onfleet provides a comprehensive operations management platform that removes any need for multiple spreadsheets to be handled by consolidating operations into a single dashboard.

The Onfleet application’s convenient and straightforward layout makes it much easier for drivers to handle deliveries and also enables them to focus on more important things like driving.

Real-time notification and reliable ETAs improve customer experience and engagement, allowing companies to remain proactive.

Likewise, the Onfleet route optimization system is seamlessly integrated and features an algorithm that considers all significant factors, including time constraints, traffic data, central hubs, team size, driver schedules, and vehicle efficiency.

The Onfleet platform supports personalized text messages and automatically sends updates to customers throughout the Onfleet delivery process. It also ensures that customers are kept up to date, and deliveries are done more efficiently without needing an update from the customers.

Upon product delivery, the customers can approach the driver immediately and provide instant feedback.

Users have praised Onfleet for its transparent pricing and the ease of access to its features. However, the software has been noted to be less optimized for on-demand food delivery or complex delivery scenarios. Businesses in these sectors might need to consider additional workarounds for optimal use of Onfleet​.

Onfleet Integrations And Assimilation

The Onfleet integration is entirely for simplified operations with a range of other systems and supports out-of-the-box integration with Zapier. The platform can also integrate with other platforms such as Google Sheets and Shopify and also provides RESTful Onfleet API when more custom integration is required.

Our favorite aspect of the key performance measures monitoring system is that it helps companies track time, performance metrics, and distance, allowing compensation to be accurate.

Timely and reliable bottleneck detection and elimination improve performance, while detailed reports and input data can easily export to CSV for further evaluation.

While Onfleet’s integration capabilities remain robust, especially with platforms like Zapier, Google Sheets, and Shopify, some users have noted areas for improvement. These include enhanced support for on-demand delivery services, particularly in food delivery, and more streamlined processes for tasks involving multiple drops from a single pickup location​

Onfleet Pricing Plans

Onfleet is among the few fleet management software providers that offer a free trial. If you are interested in testing the services, you could do this for 14 days before the Onfleet trial period ends.

Onfleet supports an inclusive pricing plan including monthly and annual payments, depending entirely on your business needs. It’s also a huge advantage for small fleet owners who have not previously used this kind of technology.

It is one of the most flexible models we’ve seen, as many businesses need a service commitment of 1-3 years. Paying monthly means that if that’s something you can do, you can genuinely use the services of Onfleet on a short-term basis.

If you are interested in buying the services of Onfleet exclusively, this fleet management solution provider will split its product into four Onfleet plans, each of which has different price points and features: Starter, Standard, Premium, and Professional.

Onfleet Packages include:

Onfleet offers tailored packages to suit the diverse needs of businesses:

Launch Plan: Starting at $550 per month, this plan is designed for new or small teams seeking to manage and monitor their fleets effectively. It includes core features needed to get started with fleet management.

Scale Plan: Priced starting from $1,265 per month, this plan is ideal for growing operations. It builds upon the Launch Plan by offering advanced tools for route planning, chat, and estimated arrival times.

Enterprise Plan: With custom pricing, this package is tailored for established operations requiring a comprehensive set of features. It includes all functionalities of the previous plans, along with additional capabilities like age verification, barcode scanning, phone number support, Onfleet white label, priority support, and support for multi-brand accounts.

Additional services such as customizable auto SMS notifications, automatic route optimization, and custom local phone numbers are available, enhancing the functionality of each package.

Many of the Onfleet competitors’ fleet management solutions refresh between 30 seconds to three minutes; however, Onfleet is among the few systems providing up-to-the-second tracking.

And also, there is no minimum vehicle required, so no matter how small your fleet may be, you can partner with Onfleet.

However, this is not an FMCSA approved ELD nor compliance with IFTA. It is a fleet management tool but doesn’t provide any Electronic Logging Device. Although the company may offer support for this, it probably may not help with this type of compliance based on the scope of its service.

Features and Services

Installation and Hardware

The Onfleet management solution needs no additional hardware or software. This system is so simple that the users don’t need to learn how to install Onfleet. It operates via mobile devices, so you don’t need to think about buying or leasing equipment to enjoy the services provided by Onfleet. So, with this service, you can get started right away.

Safety

The company does not offer advanced safety features like most of the other companies we checked because it focuses primarily on local delivery.

Therefore, the size of the fleet needing Onfleet solution services may not need the same robust safety features as a national or regional delivery trucking company.

Maintenance

Onfleet does not provide many preventive fleet maintenance or vehicle diagnostic features.

That, perhaps, is because of traditional telematics firms geared toward different use cases and business sizes.

ETA Alerts

ETA alerts delivery proof, and various other triggers can be set up. Such messages could also go directly to customers, enabling them to monitor their delivery and also know how long they’ll need to wait.

That level of professionalism is perfect for small businesses likely to successfully provide customised services. In several other fleet trackers, this feature isn’t available.

Filter and Search

This application focuses mainly on the team, filtering status, and what matters with time. These features are useful to identify drivers, customers or pickup/delivery activities quickly, using email, time or status-based queries.

  Route optimization

In order to create the most efficient routing solutions, Onfleet’s integrated route optimization engine takes into account time, location, power, and traffic.

Need to re-optimize or make changes? Updates will be sent in real-time to drivers.

Auto-Onfleet dispatch

Onfleet helps minimize service time and production costs. You can easily breeze with Onfleet’s formidable auto-dispatch engine through on-demand and hot-shot assignments.

Ease of Use

With its stylish, intuitive applications, Onfleet tries to compensate for its lack of traditional telematics functionality. There are also several dashboard screenshots on the webpage of the company, so it is clear that the interface of Onfleet is easy and simple to use.

It includes a simple map on the right rail listed with all your tasks. And this starts to break down fleet data into appealing charts and graphs that tell you how long a truck has been driving or idling. You can also calculate how all those tasks have been accomplished and how long it takes to achieve the task.

The drivers are grouped into simple profiles that enable messages and tasks easy to maintain. Thus making Onfleet dashboards login among the easiest and most accessible dashboards of all the systems we analyzed.

Onfleet Driver App

Onfleet provides a smooth, fast, and efficient way for you to complete deliveries. The Onfleet driver app can be used on the last-mile delivery platform of the company. The trucking company needs to have an Onfleet account to use the Onfleet app, and the driver will be assigned tasks by the fleet manager of the delivery company.

Onfleet Vehicle drivers can obtain up-to-the-second customer information, order details, and navigation, thereby avoiding traffic via Google Maps, Waze or Here We Go. Thus, bringing about productive driving with comprehensive metrics and accurate task information.

Drivers can also contact customers or dispatchers to make more efficient delivery through text or telephone. With this app, you get proof of delivery with the Onfleet barcode scanning method, ID verification, image uploading, and signature collection.

Driver App settings are accessible from the dashboard settings screen. Fleet managers can use the driver mobile app to implement the planned driver delivery workflow.

If a driver decides to start a task out of order when this feature is available, it will be alerted and provided the reconsideration option. You could also decide to warn a driver before the actual full-time if they start a task.

Consumer Reviews

Onfleet has excellent customer reviews through numerous telematics online websites, although it doesn’t have a page with the Better Business Bureau at the time of publication of this Onfleet review. Although this is not suitable for the respectability of a company, it does not mean that 

Onfleet is not a reliable telematics service. Users who gave the company positive reviews praise their transparency about pricing and contract. Furthermore, the solution is commended for its ease of use, ease of access, and long-term record storage capabilities. Also, its simplicity of importing and exporting tasks new and old.

Another user likewise commends its effortless tracking ability of drivers and also helps to provide their customers with the best service. Users who gave this fleet management company negative review complaints about the speed being extremely slow once too many tasks come through.

Another user demonstrated dissatisfaction over the lack of a mobile app for dispatchers or fleet managers. And also, lack of function to map out locations based on traffic and not able to customize delivery processes.

Onfleet continues to offer up-to-the-second GPS fleet tracking technology, a feature particularly appreciated by users for its accuracy and reliability. Some feedback has pointed out the need for offline sync capabilities, as drivers currently need a stable signal for continuous tracking.

Conclusion

Onfleet is a fleet management platform that is user-friendly and suitable for local fleets.

Customers of the company range from multi-national courier fleet companies, merchants, and suppliers to start-ups.

From food & drinks to packages & pharmaceuticals, the Onfleet customers offer everything. Although it is easy and simple to use, its technologies are unlikely to be expanded for big trucking businesses. The fleet management company is a modern telematics company that is best suited for small, hyperlocal fleets.

Most of the fleet management companies we analyzed have big features – fuel efficiency software, maintenance apps, traffic data overlay, etc. However, Onfleet is distinguished by its simplicity.

The integrated apps do not address the needs of a broader telematics tracking solution. Onfleet is a secure, intuitive platform to track vehicles for small businesses.

Onfleet remains a highly user-friendly and effective solution for local fleet management. However, businesses involved in sectors like on-demand food delivery might face challenges due to the software’s current routing functionalities. This underlines the importance of evaluating specific business needs when choosing a fleet management solution​

Onfleet can help you find the right fleet management solution for your business using our free consultation form, so please fill out the form below if you need assistance.