Teletrac Navman ELD – 2018 Reviews & Ratings

Posted in ELD Reviews

Teletrac Navman is a fleet management software system that allows company owners, managers, and directors that have interest in how their employees travel around town to monitor, track, and review their drivers.

It is the result of the merging of the Teletrac and Navman Wireless companies, meaning that Teletrac Navman brings double the experience and expertise than any other fleet management system. This software is useful for trucking, private fleet, service, government, construction, mining, paving, and concrete pouring companies, giving users the invaluable resource of checking in on their drivers and knowing what exactly is going on when they send their employees out into the world to conduct business.

More specifically, the system is able to collect fuel efficiency, scorecarding, business intelligence, diagnostics, and GPS asset location data, all through one easily usable web-based platform.  It received an A+ rating with the Better Business Bureau, proving the product’s quality.

As with all technology, there are a few drawbacks to Teletrac Navman, but overall, it is a useful asset that anyone in the trucking, transportation, or construction industry should purchase for their company.

Most of the capabilities of Teletrac Navman are carried out through its DIRECTOR interface, which comes in a variety of levels of ability and price.

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Teletrac Navman ELD Cost

The first, and least expensive, is DIRECTOR Essential. While it is the most basic form of the software, it is designed to work in smaller settings, such as local and national services rather than international ones. It is also especially helpful for those in the construction industry.

Essential includes a real time tracking option, which tells fleet managers where their drivers are at all times. It also includes simple data management, which makes it much easier to interpret all of the data that the system is collecting. It also provides a platform for drivers and managers to communicate without risking the safety of the driver.

Essential also creates vehicle and trip reports that track vehicle usage and driver time sheets.teletrac-navman

DIRECTOR Professional is a step above Essential, and so it includes all of Essential’s features plus a few additional perks. This interface is designed for larger companies and allows them to create customization alerts that best suit the customer’s needs.

It also includes Dynamic Dashboard, which breaks down the data Teletrac Navman collects into an easy-to-understand format.

It takes note of behavioral patterns of drivers, which helps leadership to determine who is following the rules and who is not.

Professional also creates an individual scorecard for each driver, creates maintenance and fuel efficiency reports, records vehicle events, maps streets using Google Street View, and reports even more data than Essential does, such as CO2 emissions.

The final level of Teletrac Navman DIRECTOR is DIRECTOR Enterprise. Enterprise is Teletrac Navman’s most comprehensive system, as it includes all of the available features and functionalities. One of these is Advanced Replay, which allows users to watch traffic incidents that the driver is involved in from multiple angles, which can help with insurance claims.

It also includes user permission controls, which allows company leadership to restrict certain data to certain viewers. API support is another feature of Enterprise, and it allows companies to integrate the Teletrac Navman system with other business software they own, streamlining productivity in the workplace.

Enterprise also includes enhanced geo-search, an option that helps users to better analyze their fleet’s driving patterns over the past 24 months and establish the safest and most efficient routes based on real data.

 

PROS of Teletract Navman ELD

How does this software monitor drivers? Through a dashboard camera, which provides data to company leadership and can help them to keep drivers on schedule, reduce costs by maximizing route effectiveness, and more easily put employees to work on the road on a daily basis.

It communicates with the company leadership through their DIRECTOR software, which is installed on the leader’s computer and allows them to access all of the software’s capabilities. DIRECTOR, at any level,  gives each owner the ability to manage their fleet and mobile workforce using one simple platform. Additionally, the software is easy to use and install, but Teletrac provides free installation services if companies would rather have a professional do it for them.

The technology that Teletrac Navman uses is sleek and easy to use. It boasts a one minute refresh time, making sure that company management is updated every minute about the whereabouts and safety of their drivers. The software is also adaptable to the size of company that it is installed for, making it even more useful to those who oversee drivers.

However, the system does require that the company have at least three trucks or vehicles in their fleet, so the smallest companies cannot partner with Teletrac Navman. The dashboard is also customizable for each business, allowing management to choose exactly what they want to see when they want to see it. Essentially, Teletrac Navman is built to make the work of the management of any company much easier, clearing up their schedules to address the more important aspects of the business.

DIRECTOR allows overseers to watch their fleet in real time as they move about town. It also allows users to monitor weather and traffic reports and adjust the routes of their drivers accordingly. DIRECTOR creates a direct and safe line of communication between managers and drivers, making deliveries can happen more quickly and more efficiently.

Teletract Navman Offers Many Solutions

Teletrac Navman also offers a variety of workflow solutions. It includes a job dispatch platform, which facilitates easy communication between drivers and management. The system also enables company leadership to check for proof of delivery as well as for driver compliance. Fleet compliance is one of the most impressive pros of the Teletrac Navman system.

It helps to prevent traffic violations through the accountability system that the DIRECTOR dashboard creates. Each car is color coded, allowing management to easily differentiate between drivers and view specific data on each. It automatically reports driver safety issues and creates customized scorecards for each driver.

Company leaders can even build their own incentive system through Teletrac Navman to motivate their drivers to travel more safely. The Teletrac Navman’s ability to monitor drivers for safety and productivity makes the businesses that use it better than ever.

Teletrac Navman also assists in making sure equipment is safe to use. It streamlines the inspection process and makes maintenance needs more obvious to management. The system allows the drivers to report vehicle issues and maintenance requests in real time, streamlining communication between fleet drivers and company management. This feature also eliminates a ton of paperwork, allowing both drivers and company leadership to focus on the more important and enjoyable aspects of their jobs.

Plus, if a driver gets into an accident, Teletrac Navman allows leaders to go back and watch incidents occur, which ensures that blame is placed correctly. The causes of many traffic accidents between company trucks and other drivers, saving money for companies if their trucks are not the ones at fault. Plus, driver behavior is reported by the system regularly, so even if drivers aren’t involved in traffic incidents, their safe and unsafe driving habits can still be monitored and addressed. Specifically, the system tracks harsh braking, cornering, and excessive acceleration. It allows DIRECTOR users to visualize trends, strengths, and weaknesses of all of their drivers.

Another pro of Teletrac Navman is that it actually teaches company drivers to be safer. Along with the dashboard cameras, the system provides in-cab training guides for drivers, prompting them with tips to drive more safely, slow down, or stop before rolling through stop signs. Having a system like Teletrac Navman means that all drivers in a fleet will be on the same page in terms of safety regulations, ensuring that every customer receives the same, safe service.

Teletrac Navman also has many direct numerical benefits to company management. It has been proven to increase revenue and reduce costs because of its ability to route drivers more efficiently based on current traffic and weather conditions. The system can also calculate fuel efficiency and gives tips on how to increase it. It also has the ability to directly contact customers regarding their deliveries, updating in real time weather they will be early, on time, or late. This drastically increases customer satisfaction.

CONS OF TELETRAC NAVMAN

While Teletrac Navman can be highly beneficial to any company in the trucking or construction industries, some consumers have reported issues with the system and company. One reviewer experienced multiple technical issues with his device, and when he called the company for help, they seemed to misunderstand his issue and were not able to fix it, even after multiple calls.

What made this worse is that the system was under warranty, so the issue should have been fixed right away. Even after multiple failed attempts to help the customer, Teletrac Navman would not release them from their contract. In terms of customer service, most users have reported that once they have entered into a three year contract with the company, they have not been able to get adequate help or response to customer service inquiries from the company.

Other users have reported technical issues as well. One user successfully used the program with five units for several months, and so decided to add two more units to his fleet.

However, these two new units would simply not connect to the system that was already in use. Even after multiple customer service calls, this issue was still not resolved.

Multiple Teletrac Navman customers have reported issues with adding new units to their system, so it seems that the best way to avoid this issue is to make sure you are ordering all of the units you anticipate needing at once.

Other users have reported that the GPS functionality of their devices, which is essential to their functionality, has deteriorated over time.

This causes drivers to have to take their eyes off the road at nearly every stoplight in order to wrestle with the navigation capabilities of the system. They have also reported that their drivers are often accused of speeding by the software when they are not actually speeding, which is frustrating for both drivers and management.

The biggest concern that most users have with Teletrac Navman is their customer service. The company seems to be overwhelmed with the number of customers they have, and so they are not able to adequately respond to customer service inquiries most of the time.

Customers complain about going around and around with their account managers for months, trying to fix a technical issue. Customers complain that once they are under contract with Teletrac Navman, the company becomes much less responsive. Even after some customers have cancelled the service, they have still been billed until they actually blocked the company from their credit card.

Other customers have also complained because of the company’s use of automatic renewal, which makes it much more difficult to cancel the service.  However, once Teletrac Navman has responded to reports from customers, many customers have lauded them for their ability to fix issues and have only criticized them for their lack of speedy response.

FINAL WORDS ON TELETRACT NAVMAN DEVICES

While Teletrac Navman users have reported a variety of customer service issues, these seem to be due to the growing pains of the Teletrac Navman merger, and more and more issues are being resolved more and more quickly every day as the company gains its footing.

Despite these flaws, the system has received rave reviews from expert reviewing sites such as expertmarket.com, financesonline.com, and even the Better Business Bureau. These expert opinions prove that the Teletrac Navman system has great potential to revolutionize the fleet management industry once all of the customer service issues are ironed out.

Overall, for companies looking for a fleet management solution that allows them to track drivers for productivity and safety, communicate with them effectively, and streamline the delivery/transportation process, Teletrac Navman provides an excellent software solution that will only continue to get better as time passes and technology improves.

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